AICore

AI built into every layer of service.

AICore is ServiceCore's family of AI tools, embedded across every module. From natural-language self-service to auto-classification, prioritization and reporting, AI works inside your ITSM and ESM processes — not bolted on beside them.

September 2026

ChatCoreAI

A virtual agent that understands end users in plain language, surfaces the right knowledge article, and drafts a categorized ticket only when self-service fails.

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September 2026

ReplyCoreAI

AI that condenses long ticket conversations into a clear summary and drafts a context-aware, on-brand reply for the technician to approve.

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October 2026

ClassifyCoreAI

Reads each incoming ticket and assigns the right category, team, and technician automatically, escalating low-confidence cases to manual triage.

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October 2026

PriorityCoreAI

A decision engine that auto-prioritizes incoming records by content, impact, urgency, and service criticality, returning an explainable P0–P4 priority.

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November 2027

ImpactCoreAI

ImpactCoreAI scores each change request's risk from CMDB dependencies, service criticality, and historical success, then routes it to the right approval path.

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November 2026

PredictCoreAI

Scores every open ticket's live SLA-breach risk, explains why, and suggests concrete actions that pull the deadline back into reach.

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April 2027

MergeCoreAI

MergeCoreAI detects tickets describing the same root issue and links them under a single problem record for one clean reporting axis.

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December 2026

KnowCoreAI

KnowCoreAI analyzes resolved incidents, requests, problems, and conversations to auto-draft structured, cited knowledge base articles for editor review.

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November 2026

ReportCoreAI

ReportCoreAI turns plain-language questions into live ITSM dashboards in seconds, auto-selecting charts and explaining every filter and source.

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August 2027

SentimentCoreAI

Reads sentiment in user messages across every channel and quietly alerts service managers before frustration escalates into a breach.

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September 2027

KBCoreAI

KBCoreAI audits your knowledge base against corporate templates, fills missing sections from ticket history, and prepares articles for publishing.

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October 2027

ToneCoreAI

Scores and rewrites technician communications for empathy, clarity, and respect, keeping every reply aligned to your corporate style guide.

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Put AICore to work on your tickets.

Book a demo and we'll run AICore on your real service desk data — classification, prioritization, drafting and reporting, end to end.

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