A Quarter Century of Expertise in Service Management
Drawing on experience that spans back to 2000, combined with R&D strength and local engineering, we are building the ITSM solutions of the future.
Experience
- Servicecore was born from the experience of Educore, founded in 2000, which has developed deep industry expertise over a quarter century through ITSM consulting, training, and software implementations. This accumulated knowledge, combined with five years of comprehensive investment and R&D, has evolved into a next-generation service management application.
- Servicecore is not merely a variation of a service desk; with more than 24 modules, it is positioned as one of the broadest ITSM suites on the market, delivering the most comprehensive solution for ITIL4 processes.
Foundations and Strengths
- Developed by Turkish engineers, it targets global competition and offers a comprehensive feature set designed to meet the needs of Turkey's largest organizations.
- It is built on experience from service management implementations, consulting, and audits carried out at hundreds of organizations.
- It encompasses hands-on experience working with all the major ESM and ITSM products in the industry.
- It is strengthened by the knowledge of Educore Academy, which has delivered ITSM and ITIL training to thousands of students.
- It is backed by the experience of a team of expert consultants who are among the authors of ITIL4.
Innovation and Investment
- Thanks to the strength of Turkish engineering, migration to Servicecore from all the products of global players can be carried out with ease.
- The local support team provides organizations with comfortable and reliable service, delivering superior speed and performance.
- R&D investments enable the development of new products within the technopark. Mobile ESM and ITSM solutions, AI-powered ESM and ITSM applications, and SaaS ITSM platforms are the tangible outcomes of these investments.
Success Stories and References
- SabancıDX: All processes across IT and business units have been automated with Servicecore.
- Logo Yazılım A.Ş.: An ESM structure that manages the support requests of tens of thousands of customers from a single center was brought to life with Servicecore.
- Boyner A.Ş.: All IT processes have been automated with Servicecore ITSM.
- Misyon Yatırım Bankası A.Ş.: The requests, tasks, and projects of IT and business units are managed on a single platform.
- Aksa A.Ş.: Centralized service management has been provided across all of the holding's companies through 16 modules.
- Roketsan A.Ş.: All IT processes have been digitalized with 16 Servicecore modules.
Design Principles: The Essence of Our Service Management Engineering
Intuitive Simplicity
Every screen offers the user a natural flow. Complex processes are made understandable through clean visualizations.
Functional Aesthetics
Visual design is not merely aesthetic but a tool that supports function. Layout, UI, rhythm, color, typography, and iconography ease the user experience.
Human + Automation Harmony
Workflows, AI, and automation act as an assistant that supports the user, not as the decision-maker. Human-centered processes are accelerated by automation, but control remains with people.
A Holistic and Integrated Approach
With 30+ modules, it houses all ITSM processes within a single suite. It offers a comprehensive platform rather than an ordinary help desk software.
Local Reality + Global Standard
The design embraces global schools of thought while adapting to local operational needs. Ergonomics, language, rules, and processes are optimized for the country and regulatory context.
Modularity and Flexibility
Each component can operate independently yet remains compatible with the whole. Users can easily adapt modules to their needs.
Rapid Learning and Adaptation
Maximum productivity with minimal training for new users. The interface is designed to accelerate the learning process.
Technician-Friendly Design
We do not make an already difficult job even harder. Interfaces are intuitive and processes are clean.
Simplicity in Flows
We do not make work incomprehensible with complex flows. Every process is clear and traceable.
Preventing Waste in Approval and Rule Sets
We do not smother processes with unnecessary approval chains. Every rule creates value.
Sustainable Configuration
Management and settings are delivered with a democratic design principle so that everyone can configure them with ease.
Empathy for the End User
The end user is already facing difficulty; we do not make it harder for them. The portal experience comes to the forefront.
Agility in the Service Catalog
We simplify complex catalogs by breaking them down. Management and maintenance become more agile.
Democratic Administration
We remove dependence on the knowledge of just a few people in processes. Administration is easy for everyone.
Implementation Principles: Full Alignment with ITIL4 and LEAN Principles
Keep it simple
Servicecore focuses on eliminating unnecessary complexity, both in the product's functions and in customers' real-world usage.
Focus on value
Servicecore is sharply focused on value; there is no place for functions or features that do not produce value for the user and the technician.
Progress iteratively
Both in developing Servicecore and in deploying it, progress is made in small steps, with the product and its usage continually improved.
Eliminate waste
Servicecore is an enemy of waste; unnecessary bureaucracy and every practice that adds no value are eliminated in both the product and its implementation.
KaiZen !
Continual improvement practices are Servicecore's core practice. Product functions and interfaces are continually improved by taking customer suggestions into account.
Start where you are
Respect for accumulated knowledge and the path traveled! We started from the most widespread and important ITSM practices. We continually improve our product and tailor it to customers.
Visibility & Transparency
The product is engineered for transparent information flow and rapid reporting, from modules to processes and reporting.
Optimize first, then automate
Functions and processes in the product are optimized first, then automation is applied. We avoid the mistake of "automating the mess."
Think global, focus on local
The design is built to comply with global standards, but we proceed according to the needs of the local country, customer, and regulator.
Implementation Principles: Speed, Agility, and the Kaizen Spirit
Continual Improvement
The driving force, starting point, and core motto of both ITIL4 and Servicecore is KaiZen. Product enhancements and go-live services apply these principles.
Rapid Implementation
An end to ITSM projects that drag on for years. Go live within weeks with Servicecore; gain speed with ready-made templates and agile setup.
Exclusive Support
Servicecore Premium support is at your side with a local team of experts. It provides proactive consulting from setup through operations.
Think Holistically
Holistic thinking: Address service management processes in an integrated way. With 30+ modules, it provides end-to-end visibility.
Collaboration
We put collaboration first: With teamwork and a democratic management structure, we eliminate dependence on a single person in processes.
Agility
Agility in processes, setup, usage, and reporting. Adapt to change with rapid configuration and lean approval flows.
Let's build your service operation together.
A quarter-century of ITSM experience, in one platform. See what ServiceCore can do for your team.