Updates
What's new in ServiceCore.
Release notes for the platform — the features we shipped, the things we improved, and the issues we fixed.
April 2026
Stability release resolving data-duplication issues across tickets, assets, and proxy-mode records, plus targeted fixes to export and time-tracking reliability.
FixedEliminated record duplication affecting tickets, proxy-mode (delegation) records, and bulk asset imports from Excel.
FixedResolved the request cloning failure in the ESM (Enterprise Service Management) module.
FixedCorrected an issue where logged time (time-spent) data was not fully saved on records.
FixedFixed Excel export files that could not be opened, and restored visibility of archived projects.
FixedAddressed mail domain configuration errors and a system error during record cancellation.
FixedResolved customer reply messages not displaying, and fixed character corruption in the signature field.
ImprovedEnhanced the assignee picker on the task detail screen and improved zoom precision on the board (canvas) view.
March 2026
Reliability fixes across notifications, automation, and approval workflows, alongside corrections to CMDB exports and reporting accuracy.
FixedRestored automation rule triggering and corrected the automatic technician assignment mechanism.
FixedResolved SMS notifications not being delivered and notification filters not applying correctly.
FixedFixed records pending approval not appearing, and approved records incorrectly showing as unapproved.
FixedCorrected the recipient (To) field on outgoing emails being populated incorrectly.
FixedResolved duplicate data in the CI response field and an error during CMDB export.
FixedFixed the inability to remove a record from a ticket's relationship field, and prevented inactive assets from appearing in record-closure lists.
ImprovedImproved data consistency on scheduled records and resolved missing per-user data in request breakdown reports.
FixedFixed the rich-text editor not closing after an image was added to a description field.
February 2026
Focused on technician-group visibility, end-user form usability, and accuracy fixes for SLA calculations, reporting, and integrations.
ImprovedAdded filtering and record-visibility controls for technician groups.
ImprovedEnhanced field configuration and usability on end-user form screens.
FixedCorrected SLA breach calculations for records that exceeded their service-level targets.
FixedResolved a tenant-based authorization error that caused catalogs to display incorrectly.
FixedFixed duplicate records created through integrations and a mail-address linking error in the email catcher.
FixedAddressed missing data in request reports and time-spent values not appearing fully in tables.
FixedResolved errors when reopening tickets, issues displaying call records, and conditional record creation on the end-user screen.
ImprovedImproved error handling when an API key expires.
January 2026
Expanded reporting and approval capabilities with new fields and rich-text editing, plus mobile app refresh and role-based menu fixes.
AddedAdded Change Planning fields and Migration ID (as both a filter and a column) to reports, and added related-request number and name columns to breakdown reports.
AddedIntroduced a location field on the end-user screen and a new API endpoint to retrieve custom change fields.
AddedAdded active/passive toggling for announcements.
ImprovedUpgraded the approval comment field to a rich-text editor for a better authoring experience.
FixedResolved the incident list not sorting by subject and the inability to remove members in the Project module.
FixedCorrected sender details on email replies sent from the system.
FixedMobile: Fixed the record list not refreshing after a status change and menus displaying incorrectly per user role.
ImprovedUpdated the language and labels on the Scheduled Incident and Scheduled Request screens.
December 2025
Broad reliability release covering email, approvals, and reporting, with significant mobile app stability and notification improvements.
FixedResolved emails and notifications failing to send, and form-field validation errors.
FixedFixed approval workflows that failed to send for approval or advance to the next stage.
FixedCorrected inconsistent data on reporting screens and SLA calculations that ignored holiday schedules.
AddedAdded new permissions to the Roles page.
ImprovedImproved performance on the Tasks page and enhanced the integration and API layer.
FixedFixed record closure bypassing the configured closure rules.
ImprovedMobile: Improved app startup performance and resolved push notification delays.
FixedMobile: Fixed being unable to re-authenticate after session timeout and notifications opening the wrong record.
November 2025
Added automation, profile, and CI-workflow capabilities with a refreshed icon set, plus mobile enhancements for notifications and file uploads.
AddedAdded custom fields to user profiles and a 'last comment author type' condition to automation rules.
AddedAdded a contract deletion action and the ability to attach workflows to the CI module.
ImprovedRefreshed the application with a new icon set and improved visibility of pending items on the My Approvals screen.
AddedAdded a last-updated date to dashboard charts and tables.
FixedFixed the description field resizing and breaking the layout on the new end-user screen.
FixedResolved CI custom fields failing to load values due to latency, and errors when creating new records from replies.
AddedMobile: Added in-app notifications when a new record is assigned, and updated role-based menu visibility.
FixedMobile: Fixed filters being cleared on back navigation and updated file-upload size limits for greater stability.