Run service, assets and projects in a single place.
ServiceCore brings your service desk, asset inventory and project delivery onto one platform — built on ITIL 4, and ready for IT and every team beyond it.
From the first ticket a user raises to the configuration database mapped behind it, the whole service chain lives in one system. No bouncing between tools. No blind spots between teams.
One platform for the entire service chain
ServiceCore is an enterprise service management platform — ITSM and ESM in the same place, shaped around ITIL 4 service management practices. It is the system of record for incidents, problems, changes, requests, assets and the configuration items that tie them all together.
Most teams outgrow a plain ticketing tool fast. What starts as a shared inbox turns into a tangle of spreadsheets, side channels and one-off scripts. ServiceCore replaces that sprawl with a single, connected workflow: every request enters the same front door, follows a defined process, and leaves a trail you can actually report on.
Thirty-plus modules sit on one data model, so the asset behind an incident, the change that caused it, and the SLA it breached are never more than a click apart. Turn modules on as you grow — service desk first, then asset management, then automation — without ripping anything out.
And it doesn't stop at IT. The same service discipline runs HR onboarding, finance approvals and facilities requests, so the rest of the business gets the experience IT has had for years.
A service desk that speaks every channel
Email, phone, chat, web and social land in one queue, logged against a single point of contact. From there, ITIL 4 incident, problem, change and request management take over — each with its own process, each sharing the same record.
- Omnichannel service desk
- Incident management
- Problem & root cause analysis
- Change management
- Request catalog
- Knowledge base
- SLA tracking
Know what you own, and how it all connects
Track hardware, software and licenses from purchase to retirement, then map the dependencies between them. Discovery keeps the inventory current on its own, and the CMDB turns that raw data into a living service map.
- IT asset management
- Network discovery
- Configuration management (CMDB)
- Service topology
- License & contract tracking
- Lifecycle & cost visibility
Hand the repetitive work to the platform
Model any process as a drag-and-drop workflow, then let service automation run the parts no human should have to. Need something custom? The low-code builder turns business rules into working forms and flows without a development cycle.
- Visual workflow engine
- Service automation
- Approval flows
- Low-code form designer
- Notification templates
- Integration & API layer
The same discipline, every department
ESM takes the model IT has relied on for years and hands it to HR, finance, legal and facilities. One catalog, one portal, one set of SLAs — across companies and tenants when you need it, thanks to the federation engine.
- Enterprise service management
- Self-service portal
- Federation engine
- Multi-company architecture
- Shared service catalog
- Cross-department SLAs
Decisions backed by the numbers, in real time
Live dashboards put SLA performance, ticket volumes, workload and service health in front of the people who need them. Because every module writes to the same data model, the reporting is consistent end to end.
- Real-time dashboards
- SLA & performance reporting
- Workload analytics
- Custom report builder
- Trend & forecast views
- Executive summaries
Thirty-plus modules, one shared core
Each module works on its own and works better together — they share the same data model, so nothing is bolted on. Here are a few teams reach for first.
The complete module set
All 29 modulesService Management
Asset & Configuration
Automation & Workflow
Enterprise Service
Workforce & Projects
Packaged for the way your team works
The same modules, bundled into nine ready-made solutions. Start with the one that fits today, and the rest are already on the platform when you need them.
Integrated modules on one core
Packaged solutions, IT and beyond
Aligned, end to end
Platform, zero tool-switching
Service management, finally in one place
Bring the whole service chain under one roof — IT and every other team, from the first ticket to the asset behind it. Fewer tools to wrangle, more of the work running itself, and a clear line of sight from request to resolution.