KBCoreAI
Bring knowledge articles up to enterprise standard.
KBCoreAI audits your knowledge base against corporate templates, fills missing sections from ticket history, and prepares articles for publishing.
- Scans the entire knowledge base against your corporate template and classifies each article as compliant, partially compliant, or off-template.
- Completes missing sections such as troubleshooting, related assets, and references by drawing on incident and request history.
- Converts low-compliance articles into version-2 drafts in bulk, so backlogs are cleared in a single pass.
- Routes every draft to an editor with clear options before anything goes live to end users.
From signal to outcome
Template scan
Every knowledge article is measured section by section against the corporate template to produce a compliance score.
Gap reasoning
Each missing section is explicitly labeled and the article is assigned a priority in the remediation queue.
History sourcing
Related tickets, configuration items, and prior resolutions are placed into the missing sections with traceable references.
Editor handoff
Reviewers choose to add only the gaps, open the draft in the editor, or publish directly.
The situation
A holding company ran a 1,284-article knowledge base in which 487 articles were off-template. The frequently searched VPN setup guide (KB-1042) had no Troubleshooting section at all, so users raised a ticket every time they hit a problem.
The outcome
KBCoreAI scanned the inventory and lifted KB-1042 from 38% to 96% template compliance, completing four missing sections from incident history. An editor published v2.0 in one click; the following month VPN self-service rose from 42% to 71% and ticket volume in that category fell by more than half.
Works across these modules
Common questions
No. Every completed draft is routed to an editor, who can add only the missing sections, open the draft for manual editing, or publish directly. Human-in-the-loop sign-off is the default before anything reaches end users.
See KBCoreAI in your workflow.
Book a demo and we'll show KBCoreAI working inside the platform — on your real tickets and data.