Know what you own, from purchase to retirement.
ITAM, CMDB and discovery on one platform. Track hardware, software and licenses across their lifecycle, map how everything connects, and tie each asset to the incidents, changes and services that depend on it.
What ITAM looks like on ServiceCore
Asset management usually starts as a spreadsheet and ends as a liability. By the time you need it — a security audit, a license true-up, a major incident — it's already out of date, and nobody quite trusts it.
ServiceCore ITAM keeps the inventory honest. Discovery walks the network and updates it automatically, the CMDB turns raw records into a living map of dependencies, and every asset carries its own warranty, license, contract and cost data. Modern ITAM isn't a device list — it's configuration intelligence.
And because it shares the platform with ITSM, the asset stops being a static record. An incident shows the device it runs on; a change shows the services it will touch; a CI shows everything downstream. That's the difference between tracking assets and actually operating them.
The whole life of every asset, in one record
Follow assets from procurement to assignment to retirement, with ownership, history, warranty, supplier and financial data on the record itself — not scattered across folders nobody can find. Categorize, track usage and govern the lifecycle centrally.
- Procurement-to-retirement lifecycle
- Ownership & assignment tracking
- Warranty & supplier visibility
- Financial asset tracking
- Asset history & audit trail
- Location-based operations
Map how everything connects
The CMDB turns assets into configuration items and links them into dependencies, so service topology and impact are visible up front. Before a change goes ahead, you can see exactly which services and CIs sit in its blast radius.
- Configuration item management
- Dependency mapping
- Service topology visibility
- Relationship-aware change
- Infrastructure mapping
- Service relationship tracking
An inventory that keeps itself current
Automated discovery scans the network and updates the inventory on its own — devices, configurations, relationships and service components surfaced without anyone touching a spreadsheet. Continuous updates mean the CMDB reflects reality, not last quarter.
- Automatic asset discovery
- Network discovery
- Device inventory collection
- Topology & dependency discovery
- Configuration discovery
- Continuous inventory updates
Field and warehouse operations, sped up
QR and barcode support turns inventory counts, assignments and lookups into a quick scan. The mobile app handles asset queries, check-outs, counting and status updates on the move — so physical audits stop being a dreaded annual event.
- QR & barcode asset tracking
- Mobile asset operations
- Inventory counting workflows
- Rapid assignment & lookup
- Warehouse visibility
- Reconciliation operations
Not a silo — part of the operation
Contract and supplier management keep renewals, warranties and SLA-linked agreements on the asset record. And native integration with incident, problem, change and request management means an asset's operational history — what broke, what changed, what's at risk — is always one click away.
- Contract lifecycle management
- Supplier & warranty tracking
- SLA-linked contracts
- Native ITSM integration
- Asset analytics & reporting
- Multi-company administration
Modules inside IT Asset Management
Questions about ITAM
ITAM software tracks an organization's IT assets — hardware, software and licenses — across their whole lifecycle, from purchase to retirement. ServiceCore unifies ITAM with a CMDB and automated discovery, so the inventory stays current and connects to your service processes.
Turn your asset list into asset intelligence.
Book a demo and we'll show discovery, the CMDB and lifecycle management working together — and tied into your service desk.