ToneCoreAI
Enforce one professional voice across every agent reply.
Scores and rewrites technician communications for empathy, clarity, and respect, keeping every reply aligned to your corporate style guide.
- Scores each reply on empathy, clarity, respect, and concision against your defined corporate communication target.
- Flags individual style violations such as defensive language, customer-blaming phrasing, and unexplained technical jargon.
- Suggests a one-click, style-compliant rewrite that preserves the original information while improving tone.
- Applies the same standard across email, self-service portal responses, and live chat.
From signal to outcome
Inline analysis
As the agent types, each sentence is scored on multiple axes and problem phrasing is underlined in place before sending.
Style-guide comparison
Each flagged sentence is checked against your organization's published communication guide, citing the specific rule it breaks.
Corrected alternative
A rewrite is generated that keeps the same information content but reads as empathetic, clear, and respectful.
Channel-agnostic standard
The same tone standard is enforced whether the message goes out by email, portal reply, or live chat.
The situation
At Birikim Holding, a service desk agent replying to a requester who had received repeated alerts on incident INC-2847 used tired, defensive wording, including a customer-blaming phrase and unexplained jargon like 'queue depth' and 'failover'.
The outcome
ToneCoreAI caught three style violations before send, scored the draft 4.2/10, and offered an apology-explanation-commitment rewrite scoring 8.7/10; the agent accepted it in one click, and month-end CSAT moved +0.4 points.
Common questions
No. It analyzes and suggests rewrites only; the agent always reviews and chooses to accept, edit, or ignore the suggestion before anything is sent, keeping a human in the loop.
See ToneCoreAI in your workflow.
Book a demo and we'll show ToneCoreAI working inside the platform — on your real tickets and data.