Servicecore Editions & Solutions

Modular & Fair & Flexible & Hybrid & Ethical Licensing

Different solutions for all service management organizations, from the smallest to the largest, are included in these packages.

All versions can be purchased as Single Tenant or ESM / Multi Tenant.

Modular and hybrid licenses can be obtained. Fair licensing is provided in accordance with the actual license usage in the institution.
At Servicecore, you can license only for the modules you use and only for the technicians who actively use these modules.
You save unnecessary costs with fair, flexible, hybrid and ethical licensing.

Standard Edition /
ESM Std Edition

For organizations that need Service Desk and ITIL4 core processes. Apart from the core processes, SLM includes workforce management, task management, job logs, etc. Basic ITIL4 practices such as. Suitable for small and medium-sized Service Providers.

On Premises or Cloud Installation
Subscription/Rental Model Licensing
Monthly or Annual Subscription Options
Pricing by Number of Technicians/Agents
REQUEST QUOTE

Servicecore Service Desk &
ITSM essential modules:

  • Service Desk / Interaction Module

  • Incident Management Module

  • Service Level Management Module

  • Task Management Module

  • Task Schedule Management

  • Task Kanban Boards

  • Worklog / Time Management Module

  • Knowledge Management Module

  • Self Service Portal

  • Email Auto Ticket Creation

  • Email, SMS, Web Notification Templates

  • Incident, Task, Job Log Templates

  • Multiple Dashboards - Widget Wizards

  • Time Engine (Automatic Time Management)

  • General Management Module

  • Unlimited AD Sync

  • Roles Management Module

  • Multi Language Support

  • Canned Responses

  • Business Hours Module

  • Survey Management

  • Multitenant Structure (with ESM version)

    The required modules can be added individually to the Standard version from the Professional version or Corporate Add-ons.

Professional Edition /
ESM Pro Edition

Suitable for organizations that need Enterprise ESM / ITSM features and processes. It is the advanced version suitable for corporate IT units and Service Providers who will use ITIL4 advanced practices in addition to Service Desk.

On Premises or Cloud Installation
Subscription/Rental Model Licensing
Monthly or Annual Subscription Options
Pricing by Number of Technicians/Agents
REQUEST QUOTE

Modules that can be used in addition to the standard version:

  • Request & Service Catalog Module

  • Problem Management Module

  • Change Management Module

  • Asset Management & CMDB Module

  • Contract Management Module

  • Continual Improvement Module

  • Service Automation Module

  • API Module for Integrations

    Functions Specific to Pro Version

  • Workflows and Approval Flows Management

  • Approval and Advisory Board Management

  • Special Additional Fields and Custom Forms

  • Low Code Form Design and Management

  • Azure AD/SAML/SSO

  • Validations/Process Verification Controls

  • Incident, Problem, Change, Project, CI, Task, Job

    Log Templates

  • Scheduled Reports

  • Casting Reports

  • Dynamic Reports

  • Debit Forms and Approval System

  • Scheduled Requests

  • Multi-Language Support

  • Multitenant Structure (with ESM version)

  • Multi Company / Holding Structure (with ESM version)

    The Professional version includes all the features of the Standard version, plus additionally includes the above modules and features.

Add-Ons /
Solutions

Additional modules and solutions for institutions that need additional service management solutions. It includes rich add-ons and advanced integrations with external systems to improve ITSM capabilities in organizations that need Enterprise features.

On Premises or Cloud Installation
Subscription/Rental Model Licensing
Monthly or Annual Subscription Options
Pricing by Number of Technicians/Agents
REQUEST QUOTE

Modules that can be added to the Standard or Professional version:

  • Project Management Module

  • Service Relationship Management Module

  • VMware Asset Discovery Add-on

  • MS Teams Add-on

  • Task Calendar Sync Add-on

  • Failover / Cluster Sistem Add-on

  • Disaster Center Add-on

  • Sandbox / Test Sistem Add-on

    Solutions Offered with Integrations

  • Asset Discovery Solutions
    + Discovery Integrations

  • Service Analytics Solutions
    + BI Integrations

  • Event Management Solutions
    + ITOM Integrations

  • Release Management Solutions
    + SDLC / DevOps Integrations

  • GRC Solutions

    + Risk, Audit, Compliance Add-on

  • Migration Solutions

    + ITSM Data, Config, Flow Migration

    You can choose from modules and solutions that can be selected as add-ons to the Standard or Professional versions and included in the license.

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