ServiceCore
Pricing

Modular licensing for service management.

With ServiceCore's modular architecture, select the capabilities you need and pay only for what you use.

Service ManagementProject Management
Deployment
On-premises or Cloud
Subscription
Annual subscription, min. 10 technicians
Good to know
Start with a minimum of 10 technicians. Whether Single Tenant or ESM (Multi Tenant) architecture, choose either an on-premises or cloud deployment.

Standard

Suitable for small and medium-sized Service Providers. It covers core ITIL 4 practices such as incident management, task management, and worklogs.

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Included modules

  • Interaction / Call Management ModuleRecords arriving through the mail addresses you integrate into the system can be parsed within the call management module.
  • Incident / Ticket Management ModuleIncident Management handles situations where services are disrupted or experience degraded performance, and aims to resolve these incidents as quickly as possible. Incidents reported by users or systems are logged, classified, prioritized, and the resolution process is initiated. The goal is to restore services to normal operation and minimize the adverse impact on the business.
  • Service Level Management ModuleHighly customizable and advanced Service Level automation capabilities, powered by the prioritization rule engine invented by our developers.
  • Task Management ModuleUnified task management and centralized coordination of all tasks through processes, to proactively manage resources.
  • Task Calendar ModuleYou can track your tasks in monthly and daily views with time intervals.
  • Task Kanban BoardsYou can manage your tasks with the drag-and-drop Kanban board option.
  • Worklogs / Time Sheet ManagementYou can keep your worklogs within the records you handle and calculate the total effort time spent on that record.
  • Knowledge Management ModuleThe Service Knowledge Management System makes it easy for both the technical team and users to find and relate solutions and articles.
  • Self-Service PortalA portal that allows users to track their incidents, requests, changes, assets, and all their interactions with your support teams.
  • Unlimited Email CaptureThanks to its unlimited email definition capability, ServiceCore enables automatic record creation from incoming emails. This speeds up record creation processes, shortens response times, and increases operational efficiency.
  • Automatic Record Creation via EmailWith its feature for automatically creating records from incoming emails, ServiceCore accelerates record creation processes, shortens response times, and boosts operational efficiency.
  • Email, SMS, and Web Notification TemplatesServiceCore provides rapid communication by sending instant email notifications to users and technicians for created records. This keeps processes running without interruption and reduces response times to a minimum.
  • Incident, Task, and Worklog TemplatesThanks to ServiceCore's template structure, record creation processes are standardized and accelerated. Time loss on repetitive operations is eliminated, and efficiency increases.
  • Multiple Dashboards - Widget WizardsWith its ITIL 4-compliant reporting module, ServiceCore transforms process and service data into meaningful insights, measuring performance and identifying areas for improvement. Thanks to ready-made reports, dynamic dashboards, and the Service Report Wizard, strategic, operational, and analytical reporting can be performed with ease. This enables the data-driven management required for continual improvement.
  • Time Engine (Automatic Time Management)Thanks to ServiceCore's automatic time calculation feature, the start and end times of operations are tracked in real time, performance measurements are made easily, and process management becomes more efficient.
  • General Administration ModuleSimplify your business processes with ServiceCore's flexible and comprehensive configuration options! From general settings to Service Level policies, from asset management to service catalogs, customize every detail to optimize your operations and deliver a superior user experience. Discover an integrated, automated, and effective solution for all departments!
  • Unlimited AD SynchronizationAuthorize an unlimited number of users in ServiceCore by integrating as many AD accounts as you wish.
  • Role ManagementBy assigning different permissions to technicians, access is granted only to the relevant areas within the application. This ensures a secure and efficient distribution of tasks.
  • Business Hours ManagementYou can manage Service Levels in the system using business hours. You can create groups based on business hours.
  • Canned ResponsesIncrease efficiency by providing quick replies to incoming emails with the canned response feature.
  • Automatic Technician AssignmentWith the automatic assignment feature, route incoming records directly to a technician based on workload or round-robin assignment. Reduce the response time of records.
  • Scheduled IncidentsYou can create incident records that recur periodically and carry out regular interventions.
  • Survey ManagementWith ServiceCore's survey management feature, user satisfaction and service quality are easily measured. Through automatically dispatched surveys, feedback is collected, analyzed, and continual improvement is achieved.
  • Multi-Tenant Architecture (with the ESM edition)This represents all the service processes within ServiceCore and an approach focused on those processes. It means that ServiceCore offers service management practices not only for the IT (Information Technology) department but also for other departments and business units. The ServiceCore ESM approach aims to increase a company's overall service efficiency and customer satisfaction.
Most popular

Pro

Includes all features of the Standard edition without any periodic limits.

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Everything in Standard, plus these modules

  • Request & Service Catalog ModuleIn this module, where user requests are fulfilled, a modern request fulfillment and presentation process is simulated in line with the most up-to-date ITIL4 request management practices.
  • Problem Management ModuleThe purpose of the problem management practice is to reduce the likelihood and impact of issues. It identifies the actual and potential causes of incidents and manages workarounds and known errors.
  • Change Management ModuleIn this module, change requests are received by integrating them from different modules such as Incident, Problem, and Request, and retrospective relationships can be tracked.
  • Asset Management and CMDB ModuleMake your work easier with continuous access to current, active, and valid information through an application module that tracks the status, ownership, and financial details of assets throughout their lifecycle.
  • Contract Management ModuleServiceCore is a powerful software platform that helps businesses manage their operational processes. Its built-in Contract Management Module is designed to manage contract processes more effectively and in a more organized way.
  • Continual Improvement ModuleAccording to ITIL4, service management must be implemented through a never-ending continual improvement method. Continual improvement is the core implementation methodology of ITIL4.
  • Service Automation ModuleWith easily definable rules, condition-based actions can be performed automatically, thereby enabling all service records to be dynamically updated and workflows to be accelerated.
  • API Module for IntegrationsServiceCore API integration is a structure that uses restAPI technology to provide effective communication between different software applications and facilitate data exchange. These integrations help optimize business processes and increase efficiency by speeding up data transfer between different platforms.

Pro-only capabilities

  • Workflow and Approval Flow ManagementServiceCore approval workflows are created and visually represented through flowcharts and diagrams. These workflows are frequently used to automate and optimize approval processes, making it easier to manage and monitor system approvals. Approval workflows are a useful tool for increasing efficiency, reducing errors, and properly organizing complex processes.
  • Approval and Advisory Board ManagementServiceCore offers the Approval Groups feature so that businesses can manage their approval processes in a more organized and faster way. This structure makes it easier to define the people who provide approval and advice for specific processes and to use them in approval mechanisms.
  • Custom Additional Fields and Custom FormsEvery business has its own unique processes and needs. ServiceCore offers the Custom Additional Fields feature so that you can fully adapt to these needs. With this feature, you can enhance standard forms to create record forms specific to your business and make your processes more efficient.
  • Low Code Form Design and ManagementWith its innovative Low-Code Form Building feature, ServiceCore makes it easy to create custom forms tailored to your business needs. Without requiring technical knowledge, you can produce fast and effective solutions using the drag-and-drop method.
  • Mobile ITSM Module UsageWith its native mobile application, ServiceCore enables all technician and end user operations to be carried out.
  • Azure AD / SAML / SSOServiceCore is a platform developed in line with modern business requirements and supports strong authentication methods. The platform provides seamless integration with Azure Active Directory (Azure AD), SAML (Security Assertion Markup Language), and Single Sign-On (SSO) technologies.
  • Validations / Process Verification ControlsServiceCore offers powerful Mandatory Field Validation features to ensure that your business processes are carried out in an orderly and complete manner. With this feature, you can make certain fields mandatory across different modules (such as asset, change, incident, problem, improvement, task, collaborations, and project).
  • Incident, Problem, Change, Project, CI, Task, and Worklog TemplatesServiceCore offers comprehensive Worklog Management to make your business processes more transparent and efficient. This feature allows you to track the worklogs added to records in detail and to perform effort calculations based on this data.
  • Scheduled ReportsServiceCore offers a Scheduled Report feature that allows users to automatically receive reports at specific time intervals. This feature makes the reporting process more efficient and ensures that data is collected at regular intervals.
  • Extract ReportsServiceCore offers an Extract Reports feature that allows you to obtain comprehensive reports across all modules. This feature meets your business's analysis and reporting needs by extracting the data contained in each module in detail in an extract format.
  • Dynamic ReportsServiceCore offers a Dynamic Reports feature that allows users to create fully customized reports using different filters and column structures. This feature enables users to personalize data analysis according to their needs and to obtain more detailed, meaningful reports.
  • Asset Assignment Forms and Approval SystemServiceCore allows you to create Asset Assignment Forms to manage assigned assets and to obtain acceptance approvals for these assets. This feature ensures that assets are tracked correctly and organizes the acceptance and approval processes for items within your business.
  • Scheduled RequestsYou can create request records that recur periodically and intervene on a regular basis.
  • Multi-Language SupportServiceCore offers Multi-Language Support for global users, providing the ability to work in different languages. This feature makes it possible for users to use the platform in different languages according to their own preferences and to have a more efficient experience.
  • Shift Management ModuleThe Shift Management Module is a solution that, based on the technician groups to which existing incident and service request records are assigned, manages PBX/switchboard calls within defined conditions. With this module, the aim is to automatically notify technicians by phone for critical records and to ensure that operational processes proceed without disruption.
  • Multi-Tenant Structure (with ESM edition)It refers to all the service processes within ServiceCore and an approach focused on these processes. This means ServiceCore includes service management practices not only for the IT (Information Technology) department but also for other departments and business units. The ServiceCore ESM approach aims to increase a company's overall service efficiency and customer satisfaction. In the ESM edition, each technician who is a member of the sub-tenants is licensed separately on a per-tenant basis.
  • Multi-Company / Holding Structure (with ESM edition)ServiceCore ESM (Enterprise Service Management) offers an integrated approach to managing all service processes within a company. This is not limited to the IT (Information Technology) department only; it also covers the service management practices of other departments and business units. ServiceCore's ESM approach aims to increase the organization's overall efficiency and raise customer satisfaction.
Add-ons

Extend the platform as you grow

Management Modules That Can Be Added

  • Project Management ModuleWith ITIL4, the project management process has become a natural part and a mandatory practice of ITSM. The emergence of projects is always triggered by processes such as improvement, change, and request, and project outputs mostly require feeding back into these processes.
  • Service Relationship Management ModuleStandardize your services with advanced automation features and digitize your customer services end to end.

Add-ons

  • Asset Discovery Add-onAutomatically discovers all IT assets on the network; keeps the inventory and CMDB continuously up to date. For more details, review the Discovery module page.
  • VMware Asset Discovery Add-onThe ServiceCore VMware Asset Discovery Add-on allows you to automatically discover the virtual machines and infrastructure in your VMware environment. This feature makes IT asset management more efficient and strengthens configuration management by accurately monitoring the assets in your virtual infrastructure.
  • MS Teams Add-onThe ServiceCore MS Teams Add-on integrates with Microsoft Teams to make service management and collaboration processes more efficient.
  • Task Calendar Sync Add-onEnables ServiceCore users to perform service management efficiently by integrating their Microsoft Exchange calendars and email systems with the ServiceCore platform.
  • Failover / Cluster System Add-onThe ServiceCore Failover / Cluster System Add-on allows the ServiceCore platform to operate in a redundant configuration in order to provide high availability and uninterrupted service. This feature ensures that critical business processes and services maintain continuity in the event of any disruption. Failover and Cluster systems guarantee that the platform runs in a more resilient, reliable, and uninterrupted manner.
  • Disaster Center Add-onThe ServiceCore Disaster Center Add-on safeguards service management processes in order to help companies be prepared for potential disaster scenarios.
  • Sandbox / Test System Add-onThe ServiceCore Sandbox / Test System Add-on allows users to safely test the changes and innovations they will make on the ServiceCore platform before applying them in the live environment.

Solutions Delivered Through Integrations

  • Service Analytics SolutionsPowerBI Integrated Add-on
  • Event Management SolutionsIT Monitoring Integrated Add-on
  • Release Management SolutionsSDLC and DevOps Integrations
  • GRC SolutionsRisk, Audit, Compliance Add-on
  • Migration SolutionsITSM Data, Config, and Flow Migration
Subscription & Licensing GuideRoles, edition rules, ESM and add-on licensing explained.
FAQ

Pricing questions

Different groups within an organization can use both the Standard and Professional editions together under the same license according to their needs. For example, while the technical team uses Professional, administrative functions can use Standard.

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