Success Stories and References

Alongside its ERP system, ServiceCore manages the full lifecycle of incidents, requests, and changes across customers' field operations, point-of-sale, office, and IT infrastructure, optimizing operations. It enables the customer to manage the end-to-end process of delivering service to its own customers.

Manages ESM processes in line with business and management requirements as part of supplementary service management. In the finance sector, service, request, and incident management processes have been digitized to increase operational efficiency.

Uses the ITSM platform to efficiently manage enterprise IT support processes within Sabancı DX. Critical areas such as call management, SLA tracking, and reporting are run in an integrated manner.

Provides centralized management of hardware, software, and infrastructure requests across Boyner's 120+ retail stores with ServiceCore ITSM. SLA-based call management and operational reporting processes are run effectively.

All of the holding's companies operate on a single platform with ServiceCore processes; centralized service management across 16 modules automates every IT process end to end, enabling the management of the organization's entire operations.

Uses the ITSM platform to effectively manage Roketsan's enterprise IT support processes. Critical areas such as call management, SLA tracking, and reporting are run in an integrated manner.

Digitizes enterprise service processes and provides process automation within ALJ Finansman. The solution was tailored with finance-sector-specific compliance requirements in mind.