Integration Platform

Built for the way integration platform should work

The Integration Platform is the connective tissue between ServiceCore and the systems that surround it. Instead of writing and maintaining brittle glue scripts, teams assemble integrations from a connector catalog, lay out the logic in a visual flow designer, and watch every execution in live run monitoring — all from one place. Because ServiceCore runs 29 modules on a single shared data model, the platform doesn’t bolt external data onto a silo; it routes that data straight into the records other modules already use, so an incident, change, request, asset, or service the integration touches is the same object the rest of the platform works on.

Each integration starts from a connector in the catalog — ERP, CRM, monitoring, identity, and chat systems plus a generic HTTP/REST connector — with authentication templates, default actions, and data schemas ready to use. Credentials (API key, OAuth 2.0, basic auth, mTLS) are stored in an encrypted secret vault and referenced by name, so secrets never appear on the canvas or in logs. In the visual flow designer you connect a trigger, transformation, and target step by step, mapping source fields to target fields with one-to-one, expression-based, or conditional rules and previewing the result against a sample payload before you publish.

Triggers, error handling, and data transformation are built into the runtime rather than left to the integrator. Flows fire on a schedule (cron), on a record event such as created or updated, on an inbound webhook, or manually. Steps that fail enter a retry policy — fixed, exponential, or queued — and anything that cannot be resolved drops into a dead-letter queue for manual repair and replay. Every run leaves an immutable record of who published which version, what data moved, and where it failed, giving the audit and continual improvement teams the same traceability they expect from the rest of ServiceCore.

Inside the platform, integrations link directly to the modules that drive day-to-day work: an event from a monitoring tool can open an incident, a CRM change can update a customer record, an identity event can adjust access, and an outbound action can post to a chat channel or push a ticket update to an external system. Field mapping aligns external schemas with the shared ServiceCore data model, and the Workflow module can invoke an integration as a Run Integration action — so a connector built once becomes a reusable building block across requests, changes, assets, and reporting.

• Connector catalog
• Visual flow designer
• Live run monitoring
• Scheduled & event triggers
• Error handling & retries
• Data transformation