In this module, which facilitates the recording and coordination of changes, a management panel that is compatible with flows specific to all change types encounter technicians.
In this module, change requests are received by integrating from different modules such as Event, Problem, Request, and retrospective relationships can be followed.
The process that starts with the registration of the change request (RFC) continues with the planning phase related to the change. At this stage, the impact of the change, risks, how it will be done, escape plans and coordination requirements are recorded. After this stage comes the stage of collecting opinions and approvals to review the plan and the details of the changes.
Advisory and approval processes can be sent to the exchange advisory board and opinions and approvals can be collected quickly via email.
Dynamically, advisory committees for each change can be determined. In this way, we can make sure that every change is really consulted with the relevant people. Thanks to the digitized consultation / approval process, this step of the changes, which causes the most time-consuming, can be transformed into an efficient and fast-running activity.
In this module, developed in line with ITIL4 current change management practices, prolonged and bureaucratic approval stages leave their place to dynamic advisory boards. With the email merging feature, the approvals to be obtained from both internal and external experts can be done quickly without leaving the module.
In the next stage regarding the implementation of the changes, the task management module, where a change manager can digitally perform all the coordination he / she needs, comes into play. The tasks put in order through this module are completed and the change is implemented quickly and properly.
In case the changes turn into a version or a project, the work can be transferred to other modules thanks to its integration capabilities.
Asset and configuration information, which is one of the important requirements during the analysis of changes, is also enabled to make impact and risk analysis quickly with the information accessible from the same screen through the integrated Asset Management and Configuration Management modules.
