Record your service management information with an easy-to-use and integrated knoweldge base.
Ability to record the information required by all service management processes and to ensure corporate continuity and to be easily accessed from all processes.
In this module, which enables the recording of solutions in categories, direct access to solutions from modules such as events, requests, and problems is provided when necessary.
In this way, the resolution of requests and events is accelerated, information about repeated events and requests can be recorded and resolution times can be shortened.
In addition to automatically searching for solutions and information from the event and request records, it is also possible to collect solutions automatically from request and event modules.
In this module, designed as a central service information management system (SKMS), the information generated in all processes and modules is stored for reuse.
With the authorization mechanism, continuous access to information is provided for both technicians and users.
In addition to direct access from the technician modules, access to the data bank is provided through the end user portal with a self-service model.
It is ensured that the number of service calls is reduced by entering and publishing the information that users will use as self-service.
