Project management is a practice that is widely used in service management, especially in areas such as the implementation of comprehensive changes, management of improvement works, and coordination of multi-stakeholder transformations.

With ITIL4, the project management process has become a natural part and mandatory practice of ITSM. The birth of projects is always triggered by processes such as improvement, change and request, and project outputs often require feedback to these processes.

Operating project management as an integrated module in the service management platform is critical to tracking tasks on a single platform. An employee should be able to see his/her tasks from project management as well as his/her work in service management processes on the same screen, and task conflicts should be prevented.

Carrying out service management on a separate platform and project management on a separate platform will result in serious costs, unnecessary integration efforts, infrastructure, license, maintenance, support, etc. for two separate products. causes unnecessary additional costs.

Establishing project management as a separate product outside the service management platform causes all customer requirements, which are prioritized and regulated through continuous improvement, request and change management processes, to be out of the control of the service provider and IT.

By using a project management product that is disconnected from service management processes, project management activities that are unrelated, irrelevant and unaware of resource use also lead to the emergence of a second, uncontrolled service platform.