Developed to standardize all service management activities in the background of request management and to ensure sustainable service quality, the SCM module provides the necessary basis for a modern user request management.

Customize all services with the ability to customize pre-defined request forms according to the service, to set the approval stages in a predefined manner, and to arrange service level agreements on a service basis.

Quality assurance of service management is provided with the ability to define the pre-defined workflows behind each service and to make automatic task distribution in each repetition of the service. Service manageability and user satisfaction are ensured through standardized workflows.