Service Management Suite

Speed up service management practices
with ITIL4 compliant ITSM Software Suite

Single Point of Contact

Service Desk & Interaction Management

Initial relationship and communication layer as a SPOC and first line pool for service desk agents for good communication and redirection.

Rapid Interruption Control

Incident Management

Easy to use and set up

Servicecore modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs. Seemless incident management experience designed by ITSM experts for IT experts.

Problem Definition, Control and Error Control

Problem Management

Problem Management will be very easy for you to manage with our easy to use management panels.

Fullfill Requests Easily and Digitally

Request Management

Easy to use and set up

Servicecore modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs. Seemless incident management experience designed by ITSM experts for IT experts.

Change Enablement Full ITIL4 Compliant

Change Management

Change Management will be very easy for you to manage with our easy to use management panels.

Manage Entire Aset LifeCycle

Asset Management

Manage all assets life cycle with enterprise discovery capabilities. Modernize your asset tracking process with this module.

Track assets throughout all processes with this module, which is integrated with the Incident, Problem, Request, Change and Configuration management processes.

Request and Technical Catalogs

Service Catalog Management

Predefined service structures for fast service delivery. Easy to manage both service and technical catalogs with this modern catalog management module.

Agree, Define, Measure, Improve

Service Level Management

Highly customizable and advanced SLA automation capabilities delivered by enterprise class prioritization rule engine thats invented by our developers.

SKMS and Knowledge Base

Knowledge Management

Service Knowledge Management System enables easy to find and relate resolutions and articles for both agents and users.

Gateway for Service Experience

Self Service Portal

Portal for users of your services providing self help and tracking their incidents, requests, changes, assets and all interactions with your support teams.

Service Automation Rules Engine

Service Automation

Automate service management tasks accroos all service management procesess with advanced automations engine that we call as (SARE- Service Automation Rules Engine)

Service Management Cockpit

Service Dashboards

Modern management dashboards are mandatory for every manager today. Our modern and customizable dashboards provides insights to all levels of managers.

Advanced Managament Capabilities

Administration

You can easily make all configurations on your own from the admin panel equipped with advanced management options.

CI Automation as ITSM Major Practice

Continual Improvement

Continuous improvement is the first step in implementing ITSM. As the most important ITIL practice, CI is the precursor to all processes, as well as the assurance of the quality of other ITSM processes and services in organizations. Servicecore CI module has been developed in full compliance with ITIL4.

Centralized Workforce Coordination

Task Management

All process activities behind all ITIL4 practices are a task. With the fulfillment of these tasks, processes can do their job. Therefore, task management is the common ground and coordination point of all processes. Works are more efficient with this module, which is easy to use and facilitates workload management.

Project Management as a new ITIL4 Practice

Project Management

With ITIL4, the project management process has become a natural part of ITSM and a mandatory practice. The birth of projects is always triggered by processes such as improvement, change, and demand, and project outputs often require feedback to these processes.


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