Service Management Suite
Enterprise Service Management and ITSM with Servicecore Suite
Primary Point of Contact and Contact Center
Service Desk & Interaction Management
Modern user interfaces and perfect user comfort offer the best user experience for service desk applications.
The service desk is the primary layer where interactions are managed.
Fast incident diagnosis and resolution
Incident Management
Advanced Incident Management
In this layer, where all incidents are recorded, categorized and prioritized, rapid resolution of incidents is automated with functions such as solution research, task management, solution implementation and customer interaction.
Problem Identification, Resolution and Error Control
Problem Managament
Problem Management, root cause analysis and solution development will be very easy for you with our easy-to-use management panels.
Fullfill Requests Easily and Digitally
Request Management
Easy to use and set up
Servicecore modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs. Seamless request management experience designed by ITSM experts for IT experts.
Change Enablement Full ITIL4 Compliant
Change Management
Change Management will be very easy for you to manage with our easy to use management panels.
Manage Entire Asset LifeCycle
Asset Management
Manage all assets life cycle with enterprise discovery capabilities. Modernize your asset tracking process with this module.
Track assets throughout all processes with this module, which is integrated with the Incident, Problem, Request, Change and Configuration management processes.
Request and Technical Catalogs
Service Catalog Management
Predefined service structures for fast service delivery. Easy to manage both service and technical catalogs with this modern catalog management module.
Agree, Define, Measure, Improve
Service Level Management
Highly customizable and advanced SLA automation capabilities delivered by an enterprise-class prioritization rule engine that our developers invented
SKMS and Knowledge Base
Knowledge Management
Service Knowledge Management System enables easy to find and relate resolutions and articles for both agents and users.
Gateway for Service Experience
Self Service Portal
Portal for users of your services providing self help and tracking their incidents, requests, changes, assets and all interactions with your support teams.
Service Automation Rules Engine
Service Automation
Automate service management tasks across all service management processes with the advanced automation engine known as SARE - Service Automation Rules Engine.
Service Management Cockpit
Service Dashboards
Modern management dashboards are mandatory for every manager today. Our modern and customizable dashboards provide insights to all levels of managers.
Advanced Managament Capabilities
Administration
You can easily make all configurations on your own from the admin panel equipped with advanced management options.
CI Automation as ITSM Major Practice
Continual Improvement
Continuous improvement is the first step in implementing ITSM. It is the most important ITIL practice and serves as the precursor to all processes. Additionally, CI ensures the quality of other ITSM processes and services within organizations. Servicecore CI module has been developed in full compliance with ITIL4.
Centralized Workforce Coordination
Task Management
All process activities behind all ITIL4 practices are a task. With the fulfillment of these tasks, processes can do their job. Therefore, task management is the common ground and coordination point of all processes. Works are more efficient with this module, which is easy to use and facilitates workload management.
Project Management as a new ITIL4 Practice
Project Management
With ITIL4, the project management process has become a natural part of ITSM and a mandatory practice. Projects are typically initiated by processes such as improvement, change, and demand. Furthermore, the outcomes of these projects often necessitate feedback to the initiating processes.
