Enterprise Service Management Software
Modernize your service management system with our easy
to use and simple-to-configure solution.
SERVICE MANAGEMENT SUITE FEATURES
Best practices automation
from service management experts
Service Desk
Modern user interfaces and seamless usage comfort provide the best user experience for service desk practices.
Interaction Management
Initial relationship and communication layer as a SPOC and first line pool for service desk agents for good communication and redirection.
Incident Management
Manage all incidents of your services. Using prioritization, classification, solutions, task management, worklog inputs, SLA conditions, sharing, automatic notifications.
Problem Management
Proactively manage problems using detailed analysis and workaround functionalities. Handle problems easily with this productive module.
Request Management
Manage user requests by using advanced request automation functionalities based on a rules engine, workflows, task automation, and catalog integrations.
Change Management
Change enablement is easy and fast with modern ITIL4 change enablement practices that you never see on any products before.
Asset Management
Manage all assets life cycle with enterprise discovery capabilities. Modernize your asset tracking process with this module.
Configuration Management
Service configuration management will not be a complex problem after discovering this modern CMDB module that you'll really love.
Service Catalog Management
Predefined service structures for fast service delivery. Easy to manage both service and technical catalogs with this modern catalog management module.
Service Level Management
Highly customizable and advanced SLA automation capabilities delivered by enterprise class prioritization rule engine thats invented by our developers.
Knowledge Management
Service Knowledge Management System enables easy to find and relate resolutions and articles for both agents and users.
Self Service Portal
Portal for users of your services providing self help and tracking their incidents, requests, changes, assets and all interactions with your support teams.
Service Automation
Automate service management tasks across all service management processes with an advanced automation engine.
Service Analytics
Enhance the overall management capabilities of your service managers with our ready-to-use and easy-to-build reports engine
Service Dashboards
Modern management dashboards are mandatory for every manager today. Our modern and customizable dashboards provide insights to all levels of managers.
Continual Improvement
The main methodology of ITIL4 implementation is Continual Improvement, and so it's naturally included in our ITSM software.
Project Management
With ITIL4, the project management process has become a natural part of ITSM and a mandatory practice.
Task Management
Consolidated task management and central coordination of all tasks through processes to proactively manage performance and resources.
Servicecore Customers
See the success. Join the story.
Our customers, our pride. #SuccessWithServicecore
Easy to set up and use
Modern intiutive interfaces to manage every process easily.
The Servicecore modern and intuitive UI requires minimal to no training and is customizable to both IT and non-IT needs.
Seamless service and process management experience designed by service management experts for service managers.
Easy to use and manage
Details for effective management
In each module you'll find easy to use details for effective management. As a technician you can find every detail that you need to manage your tickets.
Customization via admin panel
Advanced management
capabilities.
Management of every details can be easily operated backend administation functions. Deep dive customization can be performed with no code advanced setup screens.
User friendly portal
Gateway to service experience
End users and customers can reach all their service interactions, incidents, requests and knowledge base via self service portal.
Manage configuration and topologies
Configuration Management Data Base
It has never been easier to create and manage CMDB, the environment where all entities, configuration objects and services relationships are recorded, tracked and monitored.
