Self Service Portal
Provide your customers and users with a unique service request and tracking experience.
One of the indispensable needs of a professional service provider is a service access and tracking screen that they will present to their customers and users. Increase your customer satisfaction with easy and modern interfaces provided by ServiceCore Self Service Portal.
Users can easily transmit their support requests, service requests and track the status of their current requests through the self-service portal. With detailed request and incident tracking screens, it can both follow the situation and carry out its correspondence with the technical teams from the same environment.
Users can easily access information about events and requests through the data bank and quickly access self-service solutions.
Users can view the service catalog on the portal and select from the catalog and forward their requests to technical teams. All the services offered are pre-prepared packages in the SCM module and users can find the right service on this panel by browsing the search engine or the catalog. You can follow the service requests they have opened on the same portal and see their details.
Assets assigned to users can also be viewed on this portal, and a user can track the status of their own assets from here.
