SERVICECORE
SERVICE MANAGEMENT
SOLUTION MODULES
Servicecore provides automation solutions
based on Service Management best practices.
You can find all product and solution details on sheets,
articles and guides provided by out service management experts here.
In this model, you can see how the basic operations and service practices will be integrated with the flows in the ITIL4 practices guides.
An important requirement of service management is up-to-date knowledge of what entities the service is created from and in what configuration it runs.
In the Request module, modern request fulfillment and presentation process is simulated in line with the latest ITIL4 request management practices.
The purpose of this practice is to reduce the probability and impact of problems.
Problem module is designed in full compliance with ITIL4.
In the ITIL 4 Foundation training, ITIL applications, ITIL implementation methods, ITIL process studies, ITIL software and real ITIL application experiences are also conveyed to the participants.
ServiceCore Interaction module, which we also named as the service desk module is designed as the place where the contact with the customers begins.
The purpose of this practice is to reduce the probability and impact of problems.
Problem module is designed in full compliance with ITIL4.
Continuous improvement is the first step in implementing ITSM. Servicecore CI module has been developed in full compliance with ITIL4.
Ensure both the cooperation throughout the processes and the central workload coordination by recording all activities carried out independent of the processes.
With Knowledge Management module record your service management information with an easy-to-use and integrated knoweldge base.
ServiceCore Interaction module, which we also named as the service desk module is designed as the place where the contact with the customers begins.
All assets information can be recorded in stages so that they can be managed proactively throughout their life cycles.
Hizmet yönetiminin önemli bir gereksinimi, hizmetin hangi varlıklardan oluşturulduğu ve hangi konfigürasyonda çalıştığının güncel bilgisidir.
All assets information can be recorded in stages so that they can be managed proactively throughout their life cycles.
Performance will be under your control with the application of parametric SLAs, where you can easily manage the definitions of customer expectations.
Users can easily access information about events and requests through the data bank and quickly access self-service solutions.
With the ServiceCore SCM module, you can quickly develop your multi-layered service catalogs with easy-to-use interfaces and keep them constantly updated.
Service automation rule engine (SARE- Service Automation Rules Engine) equipped with automatic business rules definition and dynamic management of events and requests ..
ServiceCore Interaction module, which we also named as the service desk module is designed as the place where the contact with the customers begins.
