We cannot manage what we cannot measure. Data from all management processes within the scope of the ServiceCore integrated suite are transformed into meaningful information through reports.
MRM process, which was defined as an important practice in itself with ITIL4, was modeled to work with the necessary measurement and reporting tools on ServiceCore.
The reports that are required and widely used in service management have been prepared in advance in the report library and made available. Unlike conventional reporting, a measurement method based on targets as defined in ITIL4 has been created.
In addition to operational reports, strategic and analytical reports can also be developed.
Performance indicators for measuring process and service quality and their dynamic views according to different components are presented to the access of managers in detailed reports.
The design of the new reports needed can also be done easily through the service report wizard (SRW - Service Report Wizard).
These reports can be displayed as components (widgets) on dashboards customized for different management levels looking at processes and services from different perspectives.
The first step of continuous improvement is based on the determination of problematic and low performance areas in processes and services.
According to ITIL4, the starting point of the service management application is exactly this process and the regions where service weaknesses exist.
For this reason, the reporting module is an indispensable tool of the continuous improvement process in terms of monitoring the control and improvement of all other processes.
