The most important topic in ITSM products is the services created by structuring the asset together. An important requirement of service management is up-to-date knowledge of what entities the service is created from and in what configuration it runs.
It is necessary to keep track of what happens to a service with associated events, requests, changes. In addition, all support agreements, supplier agreements and customer agreements associated with these shared services must be separately recorded and managed.
All expenditures and expenses related to the service should be recorded separately.
You can easily manage all these attributes with Servicecore.
To create a Configuration Management Data Base, it is necessary to define detailed attributes and relationships between services and entities.
Thanks to these relationships and configuration information, it is possible to create service maps. With the Servicecore CMDB module, both entity relations and service maps can be easily edited.