Launch Ready Configuration Package
Turnkey ServiceCore go-live, end to end.
What this service delivers
The Launch Ready Configuration Pack is ServiceCore's standard implementation service, delivering a fully configured service management environment through hands-on, consultant-led sessions. It spans the complete framework needed to bring ServiceCore live, from user provisioning and ITSM process roles to SLA policies and business automation rules, across 18 core configuration steps.
Every step is performed together with your team rather than behind closed doors, so configuration knowledge transfers as the work progresses and ownership stays with you at go-live. Administrator and practitioner training are built into the engagement, and the first month after go-live includes close hands-on support to keep your service desk stable from day one.
Everything in the engagement
Users and Access Groups
Users sync automatically from Active Directory and are organized into authorization and functional groups, with agent roles and license assignments applied for support staff.
ITSM Process Roles
Process owners are identified and the governance structure for incident, problem, change, and request management is defined to ITIL 4 practice.
Service Catalog and CMDB
Service categories, items, approvals, and workflows are built, while configuration item types, relationships, attributes, and topology maps are modeled in the CMDB.
SLA Policies and Notifications
Response and resolution targets are set per category, service, and department, with email alert and notification templates tailored to your organization.
Business Automation Rules
Automation is designed from simple actions to multi-condition, multi-layer, multi-action dynamic rules, alongside priority, impact, urgency scales, statuses, and closure rules.
Administrator and Practitioner Training
CSSM-A administrator training is delivered to system, product, and process owners, and CSSM-P practitioner training gives agents hands-on command of day-to-day service management.
What you walk away with
- Fully configured ServiceCore environment across all 18 core configuration areas
- Active Directory-synced users with agent roles, groups, and license assignments
- Live service catalog with categories, items, approvals, and request workflows
- CMDB populated with CI types, relationships, attributes, and topology maps
- SLA policies plus email alert, notification, and closure rule configuration
- Quick-create process templates, task templates, and worklog/timesheet templates
- CSSM-A administrator and CSSM-P practitioner training, delivered hands-on
- One month of close post-go-live support for your agents
Who it's for
Mid-to-large organizations standing up service management from scratch, or repositioning it in full scope, that want a guided, turnkey go-live.
Common questions
Every one of the 18 steps is performed in hands-on, consultant-led sessions alongside your team rather than in isolation. This builds your team's configuration knowledge as the work proceeds, so ownership of the live environment transfers to you at go-live.
Ready to get started with Launch Ready Configuration Package?
Book a demo or talk to the team — we'll scope the engagement around where you are today.