Reporting Services
Custom reports and dashboards, built for you
What this service delivers
Reporting Services is a hands-on engagement that designs and delivers custom reports and dashboards built around how your organization actually makes decisions. Our consultants work with your teams to define the metrics that matter, then configure dynamic report wizards, tailored widgets, and management dashboards directly in ServiceCore.
The result is reporting that turns service desk, incident, problem, change, request, asset, and CMDB data into clear, actionable insight. Performant queries run against a well-structured data model, and every report can be exported to PDF and Excel or viewed live, giving IT and business leaders trustworthy numbers without manual effort.
Everything in the engagement
Management Dashboards
We design and deploy executive and operational dashboards aligned to the KPIs and service metrics your leadership relies on.
Dynamic Report Wizards
Flat and dynamic report wizards are configured and adapted to your organization so teams can build and refine reports on their own.
Custom Widgets
Tailored widgets surface real-time service performance, SLA status, and trends across the metrics you care about most.
Performant Data Model
We structure queries against a clean reporting data model so dashboards and reports stay fast even at enterprise data volumes.
Standardized Export Formats
PDF, Excel, and live report outputs are standardized into consistent, repeatable formats for distribution and review.
Knowledge Transfer
Your team is walked through editing, scheduling, and extending the delivered reports so reporting stays self-sufficient afterward.
What you walk away with
- Configured management dashboards tailored to your KPIs
- Dynamic and flat report wizards adapted to your organization
- Custom reporting widgets for live service metrics
- Optimized queries on a structured reporting data model
- Standardized PDF and Excel report templates
- Scheduled live report and dashboard configurations
- Handover session and documentation for your team
Who it's for
Organizations that want to give IT and business unit leaders richer, decision-ready reporting drawn from their ServiceCore service management data.
Common questions
Yes. Reports and dashboards can draw on data from incidents, problems, changes, requests, assets, and the CMDB, so you get a unified view across your service management practices.
Ready to get started with Reporting Services?
Book a demo or talk to the team — we'll scope the engagement around where you are today.