On-site Support Service
Expert support, on your premises
What this service delivers
Support On-Site embeds a certified ServiceCore specialist directly within your working environment, operating alongside your teams rather than from a remote service desk. Working in a shift-based model, the specialist provides continuous on-premises technical support and immediate hands-on response when service-affecting issues arise.
This proximity shortens resolution times for high-impact incidents and keeps critical operations running with confidence. Beyond day-to-day intervention, the specialist transfers knowledge to your internal technicians, strengthening your in-house capability so support quality remains high after the engagement ends.
Everything in the engagement
Certified On-Site Specialist
A ServiceCore-certified expert is assigned to work physically within your premises and operational environment.
Shift-Based Coverage
A rotating shift model establishes continuous on-site support across your required operating hours.
Rapid Incident Response
The specialist delivers immediate hands-on intervention for service-affecting incidents to minimize operational disruption.
Knowledge Transfer
Structured guidance and mentoring upskill your internal technician team throughout the engagement.
Service Level Assurance
On-site presence safeguards agreed service levels for your most critical operations and peak periods.
Operational Alignment
Support activities are coordinated with your existing processes, tools, and escalation paths for a seamless fit.
What you walk away with
- Certified ServiceCore specialist assigned to your site
- Agreed shift schedule with defined on-site coverage hours
- On-site rapid response for service-affecting incidents
- Knowledge transfer sessions for internal technicians
- Coordination with your existing service management processes
- Activity and intervention reporting for the engagement period
Who it's for
Large-scale organizations that need a specialist physically embedded on-site to safeguard critical operations during high-stakes or peak operational periods.
Common questions
The specialist works physically within your premises rather than connecting remotely, enabling faster hands-on intervention, direct collaboration with your teams, and immediate response to incidents that affect on-site operations and equipment.
Ready to get started with On-site Support Service?
Book a demo or talk to the team — we'll scope the engagement around where you are today.