Service Management Courses
Learn the art of Service Management with Servicecore
ITSM Practices on Servicecore
Servicecore ITSM Practitioner Course
Applied Course for ITSM Practices
Servis yönetimi süreçlerinin ve pratiklerinin ne olduğunu ve Servicecore üzerinde nasıl uygulandığını öğreneceğiniz bu kurs tüm ITSM süreç sahipleri ve teknisyenleri içindir.
Implement ITSM on Servicecore
Servicecore Administrator Course
Applied Course for Imlementation
Servicecore yönetim ayarları ve tüm service yönetimşi pratiklerinin konfigürasyonunu öğrenin. Bu kurs ile ITSM implementasyonunu kendi başınıza yapabilecek bilgiye ulaşacaksınız. Kurs sonunda Servicecore'un yapılandırma, özelleştirme ve yaşatılması için gereken tüm beceriler edinilmiş olacaktır.
Enhance ITSM on Servicecore
Servicecore Developer and Consultant Course
Customize and Deploy ITSM
Bu ileri düzey kurs ile Servicecore ITSM Suite kapsamındaki tüm modüllerin arka planındaki geliştirme, özelleştirme ve entegrasyon konuları öğretilmektedir.
Kurulum işlemlerinden, ürün mimarisine, süreç akış geliştirmeden, low code sistemine, script geliştirmeden, entegrasyon yeteneklerine kadar ileri düzey bir eğitimdir.
Service Management Cockpit
Service Dashboards
Modern management dashboards are mandatory for every manager today. Our modern and customizable dashboards provide insights to all levels of managers.
Advanced Managament Capabilities
Administration
You can easily make all configurations on your own from the admin panel equipped with advanced management options.
CI Automation as ITSM Major Practice
Continual Improvement
Continuous improvement is the first step in implementing ITSM. It is the most important ITIL practice and serves as the precursor to all processes. Additionally, CI ensures the quality of other ITSM processes and services within organizations. Servicecore CI module has been developed in full compliance with ITIL4.
Centralized Workforce Coordination
Task Management
All process activities behind all ITIL4 practices are a task. With the fulfillment of these tasks, processes can do their job. Therefore, task management is the common ground and coordination point of all processes. Works are more efficient with this module, which is easy to use and facilitates workload management.
Project Management as a new ITIL4 Practice
Project Management
With ITIL4, the project management process has become a natural part of ITSM and a mandatory practice. Projects are typically initiated by processes such as improvement, change, and demand. Furthermore, the outcomes of these projects often necessitate feedback to the initiating processes.
