Meet Servicecore editions for your needs

Compare Servicecore Editions

For all service management organizations from the smallest to the largest
solutions in different scopes are included in these packages.

Standard Edition

For the organizations who needs additional
essential ITIL4 practices like SLM, workforce management, task schedules, worklogs etc. For mid-size IT or mid -size Service Providers

Setup On Premises or Cloud Hosted
Perpetual, Annual or Monthly Subsciption
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Base edition modules :

  • Service Desk / Interaction Module

  • Incident Management Module

  • Service Level Management Module

  • Task Management Module

  • Task Schedule Management

  • Worklog Management Module

  • Knowledge Management Module

  • Self Service Portal

  • Email Auto Ticket Creation

  • Email, SMS, Web Notification Templates

  • Process Templates

  • Detailed Reports

  • Report Wizards

  • Dashboards

  • Dashboard Wizards

  • Time Engine

  • Administration Module

  • Roles Management Module

  • Multi Language Support

  • Canned Responses

  • Business Hours Module

  • Survey Management

  • API Module for Integrations

Professional Edition

For the organizations who needs all necessary ITIL4 processess and start with full features on Servicecore ITSM bundle and advanced configurations. For big size IT or professional service providers..

Setup On Premises or Cloud Hosted
Perpetual, Annual or Monthly Subsciption
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Everything in Standart Edition plus :

  • Request Management Module

  • Service Catalog Management Module

  • Problem Management Module

  • Change Management Module

  • Asset Management & CMDB Module

  • Contract Management Module

  • Continual Improvement Module

  • Service Automation Rules Engine

  • Request Approval Management

  • Multi Tenant Architecture - Multiple Instances

  • Advanced Integrations

  • Advanced Customizations

  • Azure AD / SAML Integration and SSO

  • Advanced Form Design

  • Advanced Flow Design

  • Process Validation Controls

Enterprise Add-Ons

For the organizations who needs advanced features.. All advanced integrations for enterprise systems to enhance ITSM capabilities. All extra enhancements for advanced practices..

Setup On Premises or Cloud Hosted
Perpetual, Annual or Monthly Subsciption
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Everything in Professional Edition plus :

  • Project Management
    + PPM Integrations

  • Advanced Configuration Management
    + Discovery Integrations

  • VMware Asset Discovery
    Virtual Server Auto Discovery

  • Service Relationship Management
    + MSP Model Implementations

  • MS Teams Add-on
    Collaboration via MS Teams

  • MS Outlook Add-on

    Schedule sync with Outlook calendar

  • Service Analytics
    + BI Integrations

  • Event Management
    + ITOM Integrations

  • Release Management
    + SDLC / DevOps Integrations

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