Gold Support Package
Phone support, health checks, 30 tickets
What this service delivers
The Annual Gold Support Package is an enhanced support agreement built for mid-sized IT operations that depend on ServiceCore every business day. It provides 30 service tickets per year and 5×8 working-hours cover across email, the 444 CORE phone line, the service portal, remote desktop, and the knowledge base, so your team always has a clear route to expert help.
Beyond reactive incident and service-request handling, the Gold package adds proactive value through periodic health checks and product configuration management. Our specialists monitor product error logs, keep your platform current with Continuous Delivery updates, and tune configuration parameters on your behalf, helping you prevent issues before they affect service quality.
Everything in the engagement
30 Tickets, 5×8 Cover
Thirty support tickets per year handled during 5×8 working hours by ServiceCore's expert engineers.
Phone Support
Direct call support through the 444 CORE service-desk line for fast, voice-based assistance.
Multi-Channel Access
Raise and track requests via email, the service portal, remote desktop, and the in-product support form.
Periodic Health Check
Scheduled reviews of your ServiceCore environment to verify system health and catch risks early.
Configuration Management
The support team manages your ServiceCore configuration parameters so the platform stays aligned to your needs.
Continuous Delivery Updates
Ongoing corrective and enhancing updates keep your platform reliable, secure, and current.
What's in the package
What you walk away with
- 30 service tickets per contract year
- 5×8 working-hours support coverage
- Access to the 444 CORE phone support line
- Service portal, remote desktop, and knowledge base access
- Periodic environment health-check reports
- Product configuration management by the support team
- Continuous Delivery platform updates and error-log tracking
- 5 complimentary ServiceCore seminar / event passes
Who it's for
Ideal for organizations running mid-sized IT operations that want responsive phone support and regular, proactive health checks.
Common questions
Each ticket is a logged support request, such as an incident or service request, handled by our engineers within 5×8 working hours. The allowance covers 30 such requests across the contract year through any of the included channels.
Ready to get started with Gold Support Package?
Book a demo or talk to the team — we'll scope the engagement around where you are today.