In the ITIL 4 Foundation training, ITIL applications, ITIL implementation methods, ITIL process studies, ITIL software and real ITIL application experiences are also conveyed to the participants.
ITIL 4 Foundation certificate is valid internationally. The certificate obtained at the end of this exam offered by Educore, the exam center authorized by Peoplecert and Axelos, is the first and mandatory certification on the way to ITIL Expert. It is not possible to enter other ITIL trainings without obtaining this certificate. This certificate, worth 2 Credits, therefore constitutes the first step towards an ITIL career.
COURSE AGENDA
ITIL4 Foundation Training Day 1
Module 1 : Course Introduction and ITIL 4 Basic Concepts
Module 2 : Service Management Basic Concepts
Module 3: Guiding Principles
Module 4 : 4 Dimensions of Service Management
Module 5 : Service Value System and Service Value Chain - Part 1
ITIL4 Foundation Training Day 2
Module 5 : Service Value System and Service Value Chain - Part 2
Module 6 : Continuous Improvement
Module 7 : ITIL Applications
Module 8 : Exam Preparation
Detailed Content of ITIL 4 Foundation Training
Although the language of instruction is Turkish, the course material and content titles are given in English, since the exam is in English. The topics covered in the scope of accreditation in education are as follows. Click to download the text that should be read before the training.
ITIL 4 Foundation Training Plan:
Module 1: Introduction to the ITIL4 Foundation Course
Course Overview
Course Learning Objectives
Course Structure
Course Agenda
Introduction to IT Service Management
Introduction to ITIL 4
Case Study: Axle Car Hire
Case Study: The CIOs Vision for Axle
Exam Introduction
Module 2: Service Management Basic Concepts
Value and Creating Value Together
Value: Service, Product and Resources
Service Relations
Value: Consequences, Costs and Risks
Module 3: ITIL 4 Guiding Principles
Understanding and Applying the ITIL 4 Guiding Principles
Focusing on Value
Starting Where You Are
Iterative Progress
Supporting Collaboration and Visibility
Holistic Thinking and Working
Being Simple and Practical
Optimizing and Automating
Module 4: The 4 Dimensions of Service Management
Organization and Human Dimension
Information and Technology
Partners and Suppliers
Value Streams and Processes
Module 5: Service Value System
Purpose and Components of the ITIL Service Value System
Service Value Chain Activities and Interactions
Planning
Development
Involvement
Design and Transition
Acquire and Build
Presenting and Supporting
Module 6: Continuous Improvement - Continual Improvement
Introduction to Continuous Improvement
Continual Improvement Model
Relationships between Continuous Improvement and Guiding Principles
Module 7: ITIL 4 Practices (Detail)
Continuous improvement
Change Control
Incident Management
Problem Management
Service Request Management
Service Desk
Service Level Management
Understanding the Purposes and Basic Concepts of Other ITIL Practices
Information Security Management
Relationship management
Supplier Management
IT Asset Management
Monitoring and Event Management
Release Management
Service Configuration Management
Deployment Management
Module 8: ITIL Exam Preparation Work
ITIL 4 Foundation Practice Exam
ITIL 4 Foundation Exam Solutions