ITIL4 Foundation Course

In the ITIL 4 Foundation training, ITIL applications, ITIL implementation methods, ITIL process studies, ITIL software and real ITIL application experiences are also conveyed to the participants.

ITIL 4 Foundation certificate is valid internationally. The certificate obtained at the end of this exam offered by Educore, the exam center authorized by Peoplecert and Axelos, is the first and mandatory certification on the way to ITIL Expert. It is not possible to enter other ITIL trainings without obtaining this certificate. This certificate, worth 2 Credits, therefore constitutes the first step towards an ITIL career.

COURSE AGENDA

ITIL4 Foundation Training Day 1

Module 1 : Course Introduction and ITIL 4 Basic Concepts

Module 2 : Service Management Basic Concepts

Module 3: Guiding Principles

Module 4 : 4 Dimensions of Service Management

Module 5 : Service Value System and Service Value Chain - Part 1

ITIL4 Foundation Training Day 2

Module 5 : Service Value System and Service Value Chain - Part 2

Module 6 : Continuous Improvement

Module 7 : ITIL Applications

Module 8 : Exam Preparation

Detailed Content of ITIL 4 Foundation Training

Although the language of instruction is Turkish, the course material and content titles are given in English, since the exam is in English. The topics covered in the scope of accreditation in education are as follows. Click to download the text that should be read before the training.

ITIL 4 Foundation Training Plan:


Module 1: Introduction to the ITIL4 Foundation Course

Course Overview

Course Learning Objectives

Course Structure

Course Agenda

Introduction to IT Service Management

Introduction to ITIL 4

Case Study: Axle Car Hire

Case Study: The CIOs Vision for Axle

Exam Introduction


Module 2: Service Management Basic Concepts

Value and Creating Value Together

Value: Service, Product and Resources

Service Relations

Value: Consequences, Costs and Risks

Module 3: ITIL 4 Guiding Principles

Understanding and Applying the ITIL 4 Guiding Principles

Focusing on Value

Starting Where You Are

Iterative Progress

Supporting Collaboration and Visibility

Holistic Thinking and Working

Being Simple and Practical

Optimizing and Automating

Module 4: The 4 Dimensions of Service Management

Organization and Human Dimension

Information and Technology

Partners and Suppliers

Value Streams and Processes

Module 5: Service Value System

Purpose and Components of the ITIL Service Value System

Service Value Chain Activities and Interactions

Planning

Development

Involvement

Design and Transition

Acquire and Build

Presenting and Supporting

Module 6: Continuous Improvement - Continual Improvement

Introduction to Continuous Improvement

Continual Improvement Model

Relationships between Continuous Improvement and Guiding Principles

Module 7: ITIL 4 Practices (Detail)

Continuous improvement

Change Control

Incident Management

Problem Management

Service Request Management

Service Desk

Service Level Management

Understanding the Purposes and Basic Concepts of Other ITIL Practices

Information Security Management

Relationship management

Supplier Management

IT Asset Management

Monitoring and Event Management

Release Management

Service Configuration Management

Deployment Management

Module 8: ITIL Exam Preparation Work

ITIL 4 Foundation Practice Exam

ITIL 4 Foundation Exam Solutions


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