Meet Servicecore editions for your needs

Compare Servicecore Editions

For all service management organizations from the smallest to the largest
solutions in different scopes are included in these packages.

Starter Edition

For the organizations who needs essential ITIL4 practices like Service Desk and Incident Management, Knowledge base and Portal. For small organizations or for small teams in enterprise IT.

Setup : On Premises or Cloud Hosted

License :Annual or Monthly Subsciption per Agents
(Starts with min. 10 agents)
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Base module components list:

  • Service Desk / Interaction Module

  • Incident Management Module

  • Knowledge Management Module

  • Self Service Portal

  • Dashboards - Basic

  • Email Auto Ticket Creation

  • Email Notification Templates

  • Administration Module Basic

  • Multi Language Support

  • Canned Responses

Standard Edition

For the organizations who needs additional
essential ITIL4 practices like SLM, workforce management, task schedules, worklogs etc..For mid-size IT or mid -size Service Providers

Setup : On Premises or Cloud Hosted

License : Annual or Monthly Subsciption per Agents
(Starts with min. 10 agents)
REQUEST QUOTE

Everything in Starter Edition plus :

  • Request Management Module

  • Service Catalog Management Module

  • Service Level Management Module

  • Task Management Module

  • Task Schedule Management

  • Worklog Management

  • Time Engine Module

  • Reports - Advanced

  • Dashboards - Advanced

  • Dashboard Wizards

  • Administration Module Advanced

  • Roles Management Module Advanced

  • Business Hours Module

  • Email, SMS, Web Notification Templates

  • Survey Management

  • Report Wizards

  • API Module for Integrations

  • Azure AD / SAML Integration and SSO

Professional Edition

For the organizations who needs all necessary ITIL4 processess and start with full features on Servicecore ITSM bundle and advanced configurations. For big size IT or professional service providers..

Setup : On Premises or Cloud Hosted

License : Annual or Monthly Subsciption per Agents
(Starts with min. 10 agents)
REQUEST QUOTE

Everything in Standart Edition plus :

  • Problem Management Module

  • Change Management Module

  • Asset Management & CMDB Module

  • Contract Management Module

  • Continual Improvement Module

  • Project Management Module

  • Service Automation Rules Engine

  • Request Approval Management

  • Multi Tenant Architecture - Multiple Instances

  • Process Templates

  • Advanced Integrations

Enterprise Add-Ons

For the organizations who needs advanced features.. All advanced integrations for enterprise systems to enhance ITSM capabilities. All extra enhancements for advanced practices..

Setup : On Premises or Cloud Hosted

License : Annual or Monthly Subsciption per Agents / Add-on Fix Prices
(Starts with min. 10 agents)
REQUEST QUOTE

Everything in Professional Edition plus :

  • Advanced Configuration Management
    + Discovery Integrations

  • VMware Asset Discovery
    Virtual Server Auto Discovery

  • Service Relationship Management
    + MSP Model Implementations

  • MS Teams Add-on
    + Collaboration via MS Teams

  • Service Analytics
    + BI Integrations

  • Event Management
    + ITOM Integrations

  • Release Management
    + SDLC / DevOps Integrations

BASE MODULES
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