Attachments and images in the registration description were sent to the integrated system

calling technicians with disabled accounts now available

Additions to agent groups and user groups pages in the administration panel

Sorting feature in record lists opened with widgets created on the dashboard

Connecting the incident and improvements modules to the setting on behalf of someone else on the end user screen

Adding a field to transcript report request records

Feature of notifying agents and users shared in incident records

Adding send email to automation management action for request module

Adding send email to automation management action for ımprovement module

Send and change status improvement in conversations feature in modules

The background can move while creating e-mail content in the conversations feature in the modules

Adding pagination option to incident and request module record listing pages

Improvement of listing records in score and chart widgets created for the project module on the dashboard page

Custom field improvement in customer records

Reflecting the records created by e-mail to the description field

Improvement of automatic start of the approval process on a catalog item for which administrator approval is requested

Improvement for user field to be selected in call recordings

Improvement made so that the status component of a closed improvement record is selected with the closed status.

Improvement made to ensure that the diagram arrives as it is created in dynamic approval flows

Project module currency feature

Feature of closing related incidents in case of closing problem records

Changing the status of linked incidents when the status of problem records changes

Re-opening linked closed incidents in case of re-ppening closed problem records

Grouped and bulk condition addition feature for event module in automation management

Grouped and bulk Condition addition feature for request module in automation management

Grouped and bulk condition addition feature for problem module in automation management

Automatic agent assignment feature for incident records

Ability to request multiple approval from the same person for change recommendation request

Authorizing the technician to update the information of a different user

Improvement for notifications to technicians shared in request records

Validation control information message improvement regarding the date field in task records

Improvement in the selection of people to consult in continuous improvement records

Improvement of clearing the agents license if his user account is disabled

Improvement made to create e-mail content with canned response in the conversations feature in the modules

Improvement in the process of reopening closed incident records by the user from the end user panel

Improvement for project records to be displayed according to the active agents when adding a quick job log with

the new menu from the top menu

Improvement for the agent field of catalog records to be selected

Improvement for search in user and agent selection components

Improvement to refresh the page when the agent clicks on the request menu

Improvement made to the asset report taken from the breakdown report

Improvement made to automation management request module section condition

Task kanban improvements

Tasks page design improvements

Project page performance improvements

Project to task link improvements

Bulk update action bug fix

Problem automation additions

Incident automation bug fix

Contract user selection fix

Active directory integration cron sync orchestration

Periodic e-mail sending has been added to the breakdown report

Corrections in the filter field on the problem and incident page

"Assign to Me" button added to the request detail page

Process templates bug fix

Performance improvements in job log duration fields

Problem history field additions

Authorization feature for additional fields in the user panel

Ability to request approval by adding an explanation to the recommendation/approval process for improvement records

Adding approval history to the screen that opens to view the details of improvements, changes and contract records on the My Approvals page.

Improvement page approval and rejection transaction authorizations

Developing the authority to see more than one group of technicians

SLA improvements

Improvements in email catcher performance and capture of attachments

Project module performance improvement

Starting intro additions

Various improvements to the new incident page

Various improvements to the new problem page

Tasks job log template additions

Agent groups page listing improvement

Adding a new currency to the project module

Role improvement that can only see its own technician group

Request quick edit improvement

Project resource area development

User and agent page synchronization

Adding the project archive feature

Various improvements to process templates

Global Statuses background and color improvements

Incident page architecture change

Request page architecture change

New registration creation pages

User improvements

Job logs validation settings

Login screen performance and system improvements

Asset export improvement

Problem page architecture change

Performance improvements

Integration variable addressing

File upload improvements

Improvements to responsive design

Improvements made on Dashboard (Font-Counter-Live)

Restrictions on email templates

Adding the tasks module to closure rules

Adding the tasks module to validation settings

Entry of public holidays during business hours

Actions added to automation management

Features added to application settings and user settings

Relationships field added to the project

A subtask opening button has been added under the task in the tasks tab in the project.

Added additional space when closing task in Tasks calendar tab

ID has been added to the task in the Tasks calendar tab.

Columns and filters added to the breakdown report

Designing the multitenant structure

Introducing user impersonation

MsTeams notification integration

Sms notification integration

Task synchronization via Outlook calendar

Adding special notifications to process owners

Adding email account condition to automation rules

Adding the action of closing the request record to the automation rules

Google recaptcha v2 added

Improvement of the role/edit page

Azure connectivity optimization

File attachments performance and security improvement

Fixing user portal annotation fields

Responsive edits of the menu bar

Validation arrangement on the improvement end-user side

Updating Windows services

Elsa improvements

Improvement of problem module automation boards

Creating sub-company structure with subsidiary linking feature to support customers

Recording the waiting history of event and request records

Designing the new incident form

Editing file permissions

Performance improvements of data tables

Security improvements in the user portal

Incident page architectural changes

Captcha setup

Quick edit and update batch action on CI page

About page design changes

License page edits

Updates of used components

Adding additional inserts in api project

Active directory connection improvement

Additions to API requests

General system language improvements

Improvements to the customer system

Visual improvements on the license page

Performance improvements in api documentation

Improvements in exporting reports to Excel

Tasks page entitlements improvements

Projects module performance improvements

Global search performance improvement

Architecture updates

Project authorization updates

Improvements to the new incident creation page

General performance improvements

Adding project widgets to the homepage

Updates and improvements to end-user screens

Tasks page performance updates

Task module improvement

Improvements to the roles page

Conversations area arrangements

Owner notification additions

SSO entegrations improvement

Security fixes

New homepage dashboards

Customer-based authorization improvements

Assets debit form performance improvement

About page improvement

Performance improvement on system language change

SLA behavior improvement

SI edit page performance improvement

New change modal design improvement

Problem module performance improvements

Email fetcher performance improvement

Requests and incident module performance improvements

Control panel filter improvement

Contracts module regulations

Adding the authorized customer agent role

Various hint edits

Various security fixes

System performance improvements

Improvements to the asset definition screen

Incident page signalR update

System notifications improvement

Adding end-user optimization details

Record search performance improvements

Improvement in the deletion behavior of the system

Visual improvements in ticket details

Improvement work on closure rules

Service level agreement (SLA) improvement

Mail fetcher improvement

İnteraction module design improvements

Performance improvement in the interaction module conversion area

Various security updates