Servicecore Updates
Servicecore ITSM Suite is updated regularly.
New features, new functions developed, improvements made and updates with the latest updated versions can be followed on this page.
Change : August 2024
Improvement in file selection on the new incident record creation screen in the end-user panel.
Improvement to ensure user information is pre-selected on the service records detail page.
Improvement to ensure user information is pre-selected on the asset records detail page.
Improvement for the performance issue encountered while viewing record details on the "My Approvals" page.
Improvement to redirect to the profile of the user who added the note on the request details page.
Improvement to ensure the task deletion notification is sent.
Improvement in downloading attachments added to change records.
Improvement in displaying the agent assigned to predefined task records during editing in the catalog details.
Improvement in creating a new user from the customer details page.
Improvement to ensure the service type is displayed according to the subcategory.
Addition of a quick content preview feature on the listing pages in the end-user and agent panels.
Addition of a new permission for closing records to roles.
Development of a custom field feature for the task module.
Addition of the ability to print task records in the project module.
Addition of the ability to clone task records in the project module.
Addition of detailed filtering capabilities for task records in the project module.
Addition of closure rules for the continuous improvement module.
Addition of quick note and approval features within a popup on the "My Approvals" page.
Addition of a column for the work log module in the report.
Display of custom fields defined for the incident module in the report.
Change : July 2024
Improvement in resolving the issue of special custom fields when converting a call record to a request record.
Improvement in exporting reports created for problem records in the dashboard to Excel.
Improvement in exporting reports created for request records in the dashboard to Excel.
Improvement for the issue in the "does not contain" filter for incident and request records in the dashboard.
Improvement to ensure the new incident creation screen in the end-user panel is responsive.
Improvement to prevent the closure description and reason from being overwritten when an incident record is automatically closed based on a setting.
Improvement in selecting the request item when merging call records into a request.
Performance improvements on the pages listing catalog items and request records in the agent panel and end-user panel.
Improvement in the Elsa workflow.
Improvement to prevent email notifications from being sent for deleted records.
Improvement to cancel the email being sent to the record creator in emails that should be forwarded to the module owner.
Improvement in the filter and Excel export feature for the project module's report.
Improvement to display changes such as images, font, and size in the description field on the catalog details page.
Improvement to fix the issue of the subject field being empty when the end-user opens a request on behalf of someone else.
Improvement in the request closure pop-up.
Performance improvement for the tasks page.
Adding a column to the request report.
Enhancement to remove the agent from groups when they are deactivated.
Additions to the general overview section on the details page for solution records.
Feature to export tasks on the project record details page.
Feature to close an incident when it is linked to a new request record.
Adding a column to the improvement report.
Adding a column to the work logs list across all modules.
Enhancement on the screen where a request record is converted into a new improvement record.
Change : June 2024
Registration numbers appearing in notifications
Improvement of the visibility of attachments in case the email content is large
Mandatory field control improvement in end user panel new request creation screen
Notification improvement in incident, request and improvement records opened on behalf of someone else
End user panel background image improvement in general settings application settings area
Improvement in the powers of the project member in the project manager role
Improvement in the display of customer information of the request record opened on behalf of someone else in the breakdown report
Performance improvement in closing task records linked to the change module
Improvement of sending notifications to the user assigned to the tasks in the project module
Improvement made in the privileges of the project module
Project module performance improvement
Project module language setting editing
Improvements to Sla calculations
Dashboard optimization module filter improvement
Incident module customer filter improvement
Improvement regarding passive agents in the task calendar filtering area
Update to prevent overlapping of widget title and value in dashboard score type widgets
Improvements to the language source settings page
Adding the feature of displaying all information filled in the user information on the detail page of the modules
Feature of showing the agents who last updated the incident and request records in the inventory report
Adding columns to dashboard incident module table type tools
Dashboard change module tool design grouping, filter and column improvements
Integrated sending feature of attachments in modules and attachments in custom attachment fields
Category scope improvement in dump report for incident and request modules
Casting report contract module filter feature
Automation management incident module condition additions
The ability to set the reason for closing the request module
Improvements to the entity association screen to the incident record
Feature of displaying the record number assigned by the system to the records created in the end user panel
Change : May 2024
Custom additional field filename optimization
Clipboard editing improvement
Dashboard export button improvement
Image improvement in Office365 graph protocol mail
Improved agent selection on the detail page of a saved catalog item
Adding change log pinning feature
Filter improvement on the page where continuous improvement records are listed
New additions and improvements in the survey details tab
Improvement made in the field of interviews in modules
Dashboard widget preview and display editing
Improvement made regarding the user area when converting the call page to incident, request and improvement.
Performance improvement in request records basic approval flows
Improvement of subcontract and extended contract links for the contract module
Improvement of continuous improvement recording closing feature
Dashboard widget export improvement
Improvement in active agent number display
Adding the feature of combining pending incident and request records
Improving overall search performance
Filter improvement on the page where request records are listed
Adding the ability to select the closure description and closure reason in the automatic incident closure process
Adding the ability to adjust the color of dashboard tools
Condition additions for automation management change module
Setting the number of records to be listed in modules
Additions to new incident creation body in api app
Adding dump report run report feature
Column additions in the export of problem records in the breakdown report and dashboard widget
Adding the sorting feature to the widgets prepared on the dashboard
On the detail page of the modules, you can see the overview and the ability to connect the open status of the properties panel to the setting.
Change : April 2024
Incident logs filtering improvement
Request dashboard report column improvement
Recorded arrival of the conditions recorded in the casting report
Removing duplicate columns in the breakdown report
End user panel announcements improvement
Agent filtering improvement in dashboard widget filters
Project task adding/editing screen Turkish character search improvement
Design improvement in areas where description, note and e-mail content are defined
Improvements made to the canned answers component
Improvement of empty filter in all modules
Improvement in creating a problem link from the event log
End user panel new registration template selection improvements
Improvement in outgoing notification when a task is added to the change record
Preventing additions to process records after they are closed
End user panel ask a question area catalog search improvement
Improvement in sending scheduled report
Improved sending of task deleted notification
Healing module custom filter improvements
Improvement in the users to be notified and shared component on the new request creation page
Improvement in send and change status area
Change : March 2024
Request detail record deletion performance improvement
Improvement of full display of record description and note content
User email activation improvement
Improvement regarding module owners notification of deleted tasks
Improvement made to display the details of bars that are too short in dashboard graphic designs.
Design improvement in screen sizes
Include the closure date on the change records detail page
Improvement records filter feature date field improvement
Agent panel request creation screen other person to be notified improvement
Improvement of duplicate incident logs
Restriction on being able to choose from users belonging to their own organization when choosing to share the end user panel and registering on behalf of someone else
Changes made to special additional fields in all modules are reflected in the history
Improvement for operator in custom filters
Task module select all action improvement
Improvement of change dump report export to Excel
Improvements made for problem situations in the dashboard widget preparation filter section
Fixing the problem if there is a task during project archiving
Request records list page performance improvement
Change : February 2024
Attachments and images in the registration description were sent to the integrated system
calling agents with disabled accounts now available
Additions to agent groups and user groups pages in the administration panel
Sorting feature in record lists opened with widgets created on the dashboard
Connecting the incident and improvements modules to the setting on behalf of someone else on the end user screen
Adding a field to transcript report request records
Feature of notifying agents and users shared in incident records
Adding send email to automation management action for request module
Adding send email to automation management action for ımprovement module
Send and change status improvement in conversations feature in modules
The background can move while creating e-mail content in the conversations feature in the modules
Adding pagination option to incident and request module record listing pages
Improvement of listing records in score and chart widgets created for the project module on the dashboard page
Custom field improvement in customer records
Reflecting the records created by e-mail to the description field
Improvement of automatic start of the approval process on a catalog item for which administrator approval is requested
Improvement for user field to be selected in call recordings
Improvement made so that the status component of a closed improvement record is selected with the closed status.
Improvement made to ensure that the diagram arrives as it is created in dynamic approval flows
Change : January 2024
Project module currency feature
Feature of closing related incidents in case of closing problem records
Changing the status of linked incidents when the status of problem records changes
Re-opening linked closed incidents in case of re-ppening closed problem records
Grouped and bulk condition addition feature for event module in automation management
Grouped and bulk Condition addition feature for request module in automation management
Grouped and bulk condition addition feature for problem module in automation management
Automatic agent assignment feature for incident records
Ability to request multiple approval from the same person for change recommendation request
Authorizing the agent to update the information of a different user
Improvement for notifications to agents shared in request records
Validation control information message improvement regarding the date field in task records
Improvement in the selection of people to consult in continuous improvement records
Improvement of clearing the agents license if his user account is disabled
Improvement made to create e-mail content with canned response in the conversations feature in the modules
Improvement in the process of reopening closed incident records by the user from the end user panel
Improvement for project records to be displayed according to the active agents when adding a quick job log with
the new menu from the top menu
Improvement for the agent field of catalog records to be selected
Improvement for search in user and agent selection components
Improvement to refresh the page when the agent clicks on the request menu
Improvement made to the asset report taken from the breakdown report
Improvement made to automation management request module section condition
Change : December 2023
Task kanban improvements
Tasks page design improvements
Project page performance improvements
Project to task link improvements
Bulk update action bug fix
Problem automation additions
Incident automation bug fix
Contract user selection fix
Active directory integration cron sync orchestration
Periodic e-mail sending has been added to the breakdown report
Corrections in the filter field on the problem and incident page
"Assign to Me" button added to the request detail page
Process templates bug fix
Performance improvements in job log duration fields
Problem history field additions
Change : November 2023
Authorization feature for additional fields in the user panel
Ability to request approval by adding an explanation to the recommendation/approval process for improvement records
Adding approval history to the screen that opens to view the details of improvements, changes and contract records on the My Approvals page.
Improvement page approval and rejection transaction authorizations
Developing the authority to see more than one group of agents
SLA improvements
Improvements in email catcher performance and capture of attachments
Project module performance improvement
Starting intro additions
Various improvements to the new incident page
Various improvements to the new problem page
Tasks job log template additions
Agent groups page listing improvement
Adding a new currency to the project module
Role improvement that can only see its own agent group
Request quick edit improvement
Project resource area development
User and agent page synchronization
Adding the project archive feature
Various improvements to process templates
Global Statuses background and color improvements
Change : July 2023
Incident page architecture change
Request page architecture change
New registration creation pages
User improvements
Job logs validation settings
Login screen performance and system improvements
Asset export improvement
Problem page architecture change
Performance improvements
Integration variable addressing
File upload improvements
Improvements to responsive design
Change : June 2023
Improvements made on Dashboard (Font-Counter-Live)
Restrictions on email templates
Adding the tasks module to closure rules
Adding the tasks module to validation settings
Entry of public holidays during business hours
Actions added to automation management
Features added to application settings and user settings
Relationships field added to the project
A subtask opening button has been added under the task in the tasks tab in the project.
Added additional space when closing task in Tasks calendar tab
ID has been added to the task in the Tasks calendar tab.
Columns and filters added to the breakdown report
Change : May 2023
Designing the multitenant structure
Introducing user impersonation
MsTeams notification integration
Sms notification integration
Task synchronization via Outlook calendar
Adding special notifications to process owners
Adding email account condition to automation rules
Adding the action of closing the request record to the automation rules
Change : April 2023
Google recaptcha v2 added
Improvement of the role/edit page
Azure connectivity optimization
File attachments performance and security improvement
Fixing user portal annotation fields
Responsive edits of the menu bar
Validation arrangement on the improvement end-user side
Updating Windows services
Elsa improvements
Improvement of problem module automation boards
Creating sub-company structure with subsidiary linking feature to support customers
Recording the waiting history of event and request records
Change : March 2023
Designing the new incident form
Editing file permissions
Performance improvements of data tables
Security improvements in the user portal
Incident page architectural changes
Captcha setup
Quick edit and update batch action on CI page
About page design changes
License page edits
Updates of used components
Adding additional inserts in api project
Change : February 2023
Active directory connection improvement
Additions to API requests
General system language improvements
Improvements to the customer system
Visual improvements on the license page
Performance improvements in api documentation
Improvements in exporting reports to Excel
Tasks page entitlements improvements
Projects module performance improvements
Change : January 2023
Global search performance improvement
Architecture updates
Project authorization updates
Improvements to the new incident creation page
General performance improvements
Adding project widgets to the homepage
Updates and improvements to end-user screens
Tasks page performance updates
Change : December 2022
Task module improvement
Improvements to the roles page
Conversations area arrangements
Owner notification additions
SSO entegrations improvement
Security fixes
New homepage dashboards
Customer-based authorization improvements
Assets debit form performance improvement
About page improvement
Change : November 2022
Performance improvement on system language change
SLA behavior improvement
SI edit page performance improvement
New change modal design improvement
Problem module performance improvements
Email fetcher performance improvement
Requests and incident module performance improvements
Control panel filter improvement
Contracts module regulations
Adding the authorized customer agent role
Various hint edits
Various security fixes
System performance improvements
Change : October 2022
Improvements to the asset definition screen
Incident page signalR update
System notifications improvement
Adding end-user optimization details
Record search performance improvements
Improvement in the deletion behavior of the system
Visual improvements in ticket details
Improvement work on closure rules
Service level agreement (SLA) improvement
Mail fetcher improvement
İnteraction module design improvements
Performance improvement in the interaction module conversion area
Various security updates
Change : September 2022
Service level agreement (SLA) work on a service item basis
Contracts module general improvements
Improvement of control panel, custom filters, bulk update, quick update fields in modules
Request approval stages/flow improvement
Improvements in file upload/transfer areas
Improvements to time machine functionality and interface
Performance and visual improvements in Excel/Pdf export areas
Add/edit closure rules
Admin panel - service catalog changes
Admin panel - service catalog service tree changes
Updating the authorization structure
General design improvements
Various security updates
Change : August 2022
Improvements in controlling new custom fields
Field control improvements of closed records
General changes to the user profile
Improvements to module details tables
Improvements in responsive design
Adding hints to the asset details table
Search by registration number on all module homepages
Improvements to the user overview area
Different browser updates
Behavior updates on retroactive correspondence
Various API additions
Improvements in adding images to recordings
Various security updates
Change : July 2022
Report module performance and data verification updates
Improvements to scheduled incidents and servicerequests
Knowledge base module general improvements
Jira integration improvements
New modals editor changes
Homepage improvements
Active Directory synchronization improvements
Various security updates
Change : June 2022
Description fields performance improvement
Global search improvements
Roles module updates
Change module improvements
Various security updates
Change : May 2022
Assets module license tab updates
Assets module accessory tab updates
Admin settings users page general improvements
Change scheduling tab improvements
General improvements to business automation rules
General filters improvement
General associations improvement
Various security updates
Project module general regulations
Adding customized form fields
