Incident Management
Simplify your work with our user-friendly application via incident management automation
Modern Incident Management
Servicecore modern and intuitive UI requires minimal to no training, and is customizable to IT and non-IT needs.
Seemless incident management experience designed by service management experts for service management teams.
Incident Details
Access all the details of the Incident from a single screen.
All details such as users messages, technicians answers, notes taken, attachments, solutions, due dates, tasks, worklogs, associated assets , categories, priorities, etc. can be accessed from a single screen.
Conversations Inbox Management
All internal and external correspondence, all necessary calls to eliminate interruptions are collected on a single screen.
In this way, all written communications of all relevant stakeholders can be sorted back to old.
You can follow the works based on inbox management without losing any correspondence.
3 Stage Solution Management
It is important that events are resolved quickly.
The diagnosis should be established quickly, solutions should be investigated, suggested and applied. With the solution function, incidents can be followed up in 3 stages.
1- Suggested solutions
2- Applied solutions
3- Solutions that work
Task Coordination
In order for Incident to be solved, the necessary tasks must be completed.
Every outage requires the support and participation of different technical teams.
Job tracking required for the coordination of different tasks can be done with this module.
Workforce Records
It is necessary to record the efforts of all tasks and work done.
The effort required to solve an incident and the work force required to complete the tasks can thus be determined and measured.
The most important performance information needed in the ITIL4 Workforce and Talent management process comes from this module.
Servicecore Incident Management module is fully compatible with ITIL4. Modern best practices are considered in design and cooked with experience of service management experts.
Incident Module Extra Features
Modern incident management for rapid response and solution of interruptions as it is strongly defined on "deliver and support" stage of Service Value System of ITIL4.
AUTO INCIDENT CREATION
Save time with auto converting events, interactions and emails automatically to incidents.
CONTROL PANEL
All records are under your control with fast filtering and listing panel. Also qucik edit and update via control panel.
LINK and MERGE
It is possible to merge duplicate incident records. Logical connections of interconnected incidents can also be linked via Link function.
SHARE INCIDENTS
Share incidents with users and techniciasn for collaboration while working on same incident as team
INTEGRATIONS
Native integration with Event, Interaction, Problem, Change and Asset modules.
CONVERSATIONS
All communications with users can be handled and recorded as conversations
Request Demo and Try Servicecore
You can try and see new features on our custom demo sessions.
Also you can try our software on your local system 30 days.
